Experience and Knowledge Management at Work

After reading this chapter, you should be able to Explain several techniques for supporting experience management tasks. Describe in detail how the light-weight identification and documentation of experiences (LIDs) technique works. Relate a given experience or knowledge management technique to the classifications and experience management tasks described in the previous chapter. Evaluate a given experience and knowledge management (EKM) technique with reference to the framework described in this book. Contribute to an EKM initiative by pointing out weak spots and making suggestions for improvement – with respect to the principles described above and by comparing them to the cases presented in this chapter. Conceive a knowledge and experience repository that avoids known mistakes. Describe to management what a repository or IT solution can do for an EKM initiative and what it cannot achieve.