Motivation and Terminology

After reading this chapter, you should be able to:

• Define the basic concepts in knowledge and experience management.

• Distinguish between data, information, knowledge, and experience by defining the terms and by providing short examples.

• Understand why experience and knowledge need to be stored and how they are supposed to be used and reused.

• Give an overview of the entire field of knowledge management, its relationship to experience exploitation, and point out the most difficult tasks in that field.

• Explain why ability, motivation, and opportunity to learn are required for effective knowledge work.