Business (Lead) Customer Involvement in the Innovation Process

  • Heinrich Arnold
  • Michael Erner
  • Peter Möckel
  • Christopher Schläffer


Increasing competition and the resulting shortening of product lifecycles give an advantage to those enterprises that focus their innovation efforts on early involvement with business customers. This section deals with the involvement of business customers in the innovation process at early stages, describes typical requirements for business customer involvement, and outlines the typical involvement of business customers in the innovation process used at Telekom Laboratories.


Europe Marketing Expense Capron Tate 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Heinrich Arnold
    • 1
  • Michael Erner
    • 1
  • Peter Möckel
    • 1
  • Christopher Schläffer
    • 2
  1. 1.LaboratoriesDeutsche Telekom AGBerlinGermany
  2. 2.Deutsche Telekom AGBonnGermany

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