A Socio-technical Approach towards Supporting Intra-organizational Collaboration

  • Mario Aehnelt
  • Mirko Ebert
  • Günter Beham
  • Stefanie Lindstaedt
  • Alexander Paschen
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5192)


Knowledge work in companies is increasingly carried out by teams of knowledge workers. They interact within and between teams with the common goal to acquire, apply, create and share knowledge. In this paper we propose a socio-technical model to support intra-organizational collaboration which specifically takes into account the social and collaborative nature of knowledge work. Our aim is to support in particular the efficiency of collaborative knowledge work processes through an automated recommendation of collaboration partners and collaboration media. We report on the theoretical as well as practical aspects of such a socio-technical model.


collaboration media selection knowledge work recommender system 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Mario Aehnelt
    • 1
  • Mirko Ebert
    • 1
  • Günter Beham
    • 2
    • 3
  • Stefanie Lindstaedt
    • 2
    • 3
  • Alexander Paschen
    • 1
  1. 1.Fraunhofer Institute for Computer Graphics RostockRostockGermany
  2. 2.Know-CenterGrazAustria
  3. 3.Knowledge Management InstituteGraz University of TechnologyGrazAustria

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