Abstract
The concept of benefits management addresses explicated practices to realize benefits from information technology investments. However, a minority of organizations have implemented those. We explored which pre-determinants affect the implementation of benefits management practices by conducting a Delphi process in the Norwegian municipality sector. The experts represented governmental organs, general management, and municipal service managers. They identified 59 pre-determinants of potential importance. However, the experts reached no significant consensus on the relative importance of the pre-determinants. Instead, we suggest that the identified pre-determinants should be holistically and contextually scrutinized. As a basis for that, we categorized the pre-determinants further into the areas of government-level policy, municipality-level policy, benefits management process, and benefits management toolbox of methods and techniques. Our study highlights areas of explicated managerial policies and actions in the municipal and inter-municipal contexts, in addition to the task of finding out a set of useful practices as such.
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Päivärinta, T., Dertz, W. (2008). Pre-determinants of Implementing IT Benefits Management in Norwegian Municipalities: Cultivate the Context. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds) Electronic Government. EGOV 2008. Lecture Notes in Computer Science, vol 5184. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85204-9_10
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DOI: https://doi.org/10.1007/978-3-540-85204-9_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-85203-2
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