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A Practical Experience in Designing Business Processes to Improve Collaboration

  • Conference paper

Part of the Lecture Notes in Computer Science book series (LNISA,volume 4928)

Abstract

Organizations have been relying upon collaboration for knowledge sharing and productivity improvement in order to achieve cost reduction or revenue improvement. However, organizations still can not assure collaboration is properly conducted in daily work. This work presents an approach to stimulate collaboration between professionals involved in a real scenario of a petroleum company in Brazil. The project is an initiative towards improving decision-making during one of the business processes of the company, and establishing inter-professionals collaboration through information sharing. Our approach combines the use of a BPM methodology with the CollabMM collaboration maturity model and its corresponding method. The result was a to-be business process model with specific activities to plan, conduct and evaluate collaboration between professionals involved in the business process.

Keywords

  • Business Process
  • Maturity Level
  • Business Process Modeling
  • Capability Maturity Model
  • Capability Maturity Model Integration

These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Magdaleno, A.M., Cappelli, C., Baiao, F., Santoro, F., de Araujo, R.M. (2008). A Practical Experience in Designing Business Processes to Improve Collaboration. In: ter Hofstede, A., Benatallah, B., Paik, HY. (eds) Business Process Management Workshops. BPM 2007. Lecture Notes in Computer Science, vol 4928. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-78238-4_17

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  • DOI: https://doi.org/10.1007/978-3-540-78238-4_17

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-78237-7

  • Online ISBN: 978-3-540-78238-4

  • eBook Packages: Computer ScienceComputer Science (R0)