Service-Mining Based on Knowledge and Customer Databases
- Cite this paper as:
- Li Y., Wen P., Wang H., Gong C. (2007) Service-Mining Based on Knowledge and Customer Databases. In: Zhang Z., Siekmann J. (eds) Knowledge Science, Engineering and Management. KSEM 2007. Lecture Notes in Computer Science, vol 4798. Springer, Berlin, Heidelberg
This paper addresses a service-mining technique and applies this technique to improve the services of vehicle service centers. We propose a service-mining system and its data structure to discover the most important services required through analyzing service records, feedback records and the available products. The system can improve the quality of mining automatically by updating mining strategies regularly.
KeywordsService-mining Behavior prediction Vehicle service Customer Relationship Management
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