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KISS – Knowledge-Intensive Service Support: An Approach for Agile Process Management

  • Daniela Feldkamp
  • Knut Hinkelmann
  • Barbara Thönssen
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4824)

Abstract

Automating business processes especially in the tertiary sector is still a challenge as they are normally knowledge intensive, little automated but compliance relevant. To meet these requirements the paper at hand introduces the KISS approach: modeling knowledge intensive services by enriching business rules semantically and linking rules to processes. We defined four types of rules, each focusing on a specific problem (resource allocation, constraints checking, intelligent branching and variable process planning and execution). For knowledge formalization we provide a 3-phase-procedure starting with a semi-formal representation (business model), followed by a formal representation (interchange model), leading to a machine executable representation (execution model).

Keywords

Agile Business Process Process Modelling Business Rules Business Rules Formalization Variable Process 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Daniela Feldkamp
    • 1
  • Knut Hinkelmann
    • 1
  • Barbara Thönssen
    • 1
  1. 1.University of Applied Sciences Northwestern Switzerland, School of Business, Riggenbachstr. 16, 4600 OltenSwitzerland

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