Summary
Information retrieval (IR) research in the context of the Web involves a number of complex processes. Some are user-related and include cognitive processes, motivational issues, information needs, technology attitude and adoption; and some are system related and include search engine algorithms and interface design. The field currently lacks a comprehensive model of Web interaction in the information behavior context. This chapter first explores a range of information behavior, and information seeking and retrieval model. Research relating to how users seek out and retrieve information in electronic environments will be examined and these models considered for applicability to the information environment of the Web. The exploration begins at the broadest level, examining information seeking models and then interactive IR models, followed by more recent integrated models. The paper then proposes macro model of Web-based information seeking and searching behavior. Further research areas are also discussed.
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Knight, S.A., Spink, A. (2008). Toward a Web Search Information Behavior Model. In: Spink, A., Zimmer, M. (eds) Web Search. Information Science and Knowledge Management, vol 14. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-75829-7_12
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