Abstract
The increasing sophistication of today’s customers poses certain challenges such as responsiveness, accuracy, predictability and the reliability of service appointing to service providers in both private and public sectors. Reservation management technology is rapidly evolving to address these challenges.
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© 2008 Springer-Verlag Berlin Heidelberg
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Li, Y. (2008). Reservation Management and Resource CRM. In: Voudouris, C., Lesaint, D., Owusu, G. (eds) Service Chain Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-75504-3_7
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DOI: https://doi.org/10.1007/978-3-540-75504-3_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-75503-6
Online ISBN: 978-3-540-75504-3
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