On the Performance of Workflow Processes with Distributed Actors: Does Place Matter?

  • Hajo A. Reijers
  • Minseok Song
  • Byungduk Jeong
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4714)

Abstract

Current workflow technology offers rich features to manage and enact business processes. In principle, the technology enables actors to cooperate in the execution of business processes regardless of their geographical location. Furthermore, the technology is considered as an efficient means to reduce processing times. In this paper, we evaluate the effects on the performance of a workflow process in an organizational setting where actors are geographically distributed. The studied process is exceptional, because equivalent tasks can be performed at different locations. We have analyzed a large workflow process log with state-of-the art mining tools associated with the ProM framework. Our analysis leads to the conclusion that there is a positive effect on process performance when workflow actors are geographically close.

Keywords

Workflow management performance evaluation process mining case study 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Hajo A. Reijers
    • 1
  • Minseok Song
    • 1
  • Byungduk Jeong
    • 1
    • 2
  1. 1.Department of Technology Management, Eindhoven University of Technology, P.O.Box 513, NL-5600 MB, EindhovenThe Netherlands
  2. 2.Department of Industrial Engineering, Korea Advanced Institute of Science and TechnologySouth Korea

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