Abstract
I see good progress in education programs for service managers. On the other hand, I do think there is a big gap between people who want to start up in the service business and those who have made their own career in service.
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© 2008 Springer-Verlag Berlin Heidelberg
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Schwarz, M. (2008). The Perspective of AFSM International. In: Stauss, B., Engelmann, K., Kremer, A., Luhn, A. (eds) Services Science. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74489-4_11
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DOI: https://doi.org/10.1007/978-3-540-74489-4_11
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-74487-0
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