Abstract
This chapter outlines the basic elements of service quality regulation. The issues introduced here will be expanded in the rest of the handbook.
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© 2007 Springer-Verlag Berlin Heidelberg
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Fumagalli, E., Schiavo, L.L., Delestre, F. (2007). The basics of service quality regulation. In: Service Quality Regulation in Electricity Distribution and Retail. Power Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73444-4_2
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DOI: https://doi.org/10.1007/978-3-540-73444-4_2
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73442-0
Online ISBN: 978-3-540-73444-4
eBook Packages: EngineeringEngineering (R0)