Abstract
This paper proposes a new perspective on the old problem of function allocation. Instead of analyzing a synchronous interaction between human and computer, we suggest it could be more helpful to reconceptualize function allocation as an asynchronous division of labor between developers/designers and operators/users of human-computer systems. A study with 31 teams of developers was conducted in order to determine the effect of various forms of contact with a system and user participation on the results of a development process. The implications of lacking expected effects for future research are discussed.
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Krinner, C. (2007). How Developers Anticipate User Behavior in the Design of Assistance Systems. In: Harris, D. (eds) Engineering Psychology and Cognitive Ergonomics. EPCE 2007. Lecture Notes in Computer Science(), vol 4562. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73331-7_11
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DOI: https://doi.org/10.1007/978-3-540-73331-7_11
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