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Contextual User Research for International Software Design

  • David A. Siegel
  • Susan M. Dray
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4560)

Abstract

This paper, which is based on our many years of experience conducting research in more than 20 countries, examines both the importance and pitfalls of doing contextual field research when developing software, websites, or interactive products for the international market. We examine the ways in which field research gives crucial information that complements what can be obtained from other methods such as usability testing. We identify a number of core challenges in doing international fieldwork and recommend ways to address them. We conclude with at least one case study.

Keywords

Credit Card Smart Card Product Team Credit Card Fraud Magnetic Strip 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • David A. Siegel
    • 1
  • Susan M. Dray
    • 1
  1. 1.Dray & Associates, Inc., 2007 Kenwood Parkway, Minneapolis, MN 55405US

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