Designing Ubiquitous Shopping Support Systems Based on Human-Centered Approach

  • Hiroshi Tamura
  • Tamami Sugasaka
  • Satoko Horikawa
  • Kazuhiro Ueda
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4555)


We introduce our human-centered approach for the purpose of developing a ubiquitous computing system aiming at providing better experiences for shoppers at a supermarket. We focus on shopping processes by using ethnographic research techniques, understand the process with details, and construct TPM which classifies a shopper’s behaviors and states of mind change into three phases. We also describe our concept design of service types for a prototype system and deal with allocation and configuration of the service types corresponding to TPM.


ubiquitous computing human-centered design ethnographic research shopping experience shopping process 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Hiroshi Tamura
    • 1
  • Tamami Sugasaka
    • 2
  • Satoko Horikawa
    • 3
  • Kazuhiro Ueda
    • 4
  1. 1.Hakuhodo Inc., R&D Division, 4-1 Shibaura 3-Chome, Minato-Ku, 108-8088 TokyoJapan
  2. 2.Fujitsu Laboratories Ltd., 1-1 Kami-Odanaka 4-Chome, Nakahara-Ku, 211-8588 Kawasaki-ShiJapan
  3. 3.Univ. of Tokyo, Graduate School of Interdisciplinary Information Studies, 3-1 Hongo 7-Chome, Bunkyo-Ku, 113-0033 TokyoJapan
  4. 4.Univ. of Tokyo, Graduate School of Arts and Sciences, 8-1 Komaba 3-Chome, Meguro-Ku, 153-8902 TokyoJapan

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