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Complexity in Enterprise Applications vs. Simplicity in User Experience

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Human-Computer Interaction. HCI Applications and Services (HCI 2007)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 4553))

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Abstract

Advanced business applications like enterprise resource planning systems (ERP) are characterized by a high degree of complexity in data, functionality, and processes. This paper examines some decisive causes and their implications on software configuration and user interaction specifically. A case study on SAP®’s R/3® Sales & Distribution module exemplifies complexity in order management systems and documents its impact on the user experience. We emphasize the need to shield users appropriately from underlying system complexity to provide a convenient and simple to use software tool. Several approaches to address this goal are discussed.

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References

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Author information

Authors and Affiliations

  1. Hasso-Plattner-Institut für Softwaresystemtechnik GmbH, Prof.-Dr.-Helmert-Str. 2-3, 14482 Potsdam, Germany

    Matthias Uflacker

  2. SAP Labs, LLC., 3475 Deer Creek Rd, 94304 Palo Alto, CA, USA

    Daniela Busse

Authors
  1. Matthias Uflacker
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  2. Daniela Busse
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Editor information

Julie A. Jacko

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© 2007 Springer-Verlag Berlin Heidelberg

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Uflacker, M., Busse, D. (2007). Complexity in Enterprise Applications vs. Simplicity in User Experience. In: Jacko, J.A. (eds) Human-Computer Interaction. HCI Applications and Services. HCI 2007. Lecture Notes in Computer Science, vol 4553. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73111-5_87

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  • DOI: https://doi.org/10.1007/978-3-540-73111-5_87

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-73109-2

  • Online ISBN: 978-3-540-73111-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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