Human Factors: User Experience Design Guidelines for Telecare Services

  • Alejandro Rodríguez-Ascaso
  • Bruno von Niman
  • Steve Brown
  • Torbjørn Sund
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4553)


The present paper introduces user experience guidelines addressing trust, user interaction (including usability and accessibility) and service aspects applicable to the research, design, development and deployment of telecare services. The work, co-funded by the European Commission and EFTA, is performed in ETSI and is entering its final phase of development. An ETSI Guide with the above title will be published in December 2007.


Telecare user experience human factors user interaction trust service 


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  1. 1.
    ETSI TR 102 415: Human Factors (HF); Telecare services; Issues and recommendations for user aspects. ETSI References are available free of charge at
  2. 2.
    CEN/CENELEC Guide 6: Guidelines for standards developers to address the needs of older persons and persons with disabilitiesGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Alejandro Rodríguez-Ascaso
    • 1
  • Bruno von Niman
    • 2
  • Steve Brown
    • 3
  • Torbjørn Sund
    • 4
  1. 1.aDeNu, UNEDSpain
  2. 2.vonniman consulting, Saltsjö-BooSweden
  3. 3.BT Group, IpswichUnited Kingdom
  4. 4.Telenor ASA, FornebuNorway

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