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A New Framework of Measuring the Business Values of Software

  • In Ki Kim
  • Beom Suk Jin
  • Seungyup Baek
  • Andrew Kim
  • Yong Gu Ji
  • Myung Hwan Yun
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4550)

Abstract

A new framework for measuring the business values of software is presented. The business values of software are categorized to two groups: tangible- and intangible-benefit. An implicit approach is used to quantitatively measure the intangible benefit of software by introducing two concepts, product attribute and quality attribute. The approach can relate the quantitative value from the usability test into the qualitative, intangible benefits of software. As an example, the proposed framework is applied to a software system in the development stage. We demonstrate the capability of the framework to quantitatively measure the intangible benefits of software as well as the tangible benefit by studying the usability test.

Keywords

Software Business value Product attribute Quality attribute Usability test 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • In Ki Kim
    • 1
  • Beom Suk Jin
    • 2
  • Seungyup Baek
    • 3
  • Andrew Kim
    • 4
  • Yong Gu Ji
    • 3
  • Myung Hwan Yun
    • 1
  1. 1.Department of Industrial Engineering, Seoul National University 
  2. 2.Department of Industrial and information Engineering, Yonsei University 
  3. 3.Department of Industrial Engineering, Pennsylvania State University 
  4. 4.Ubiquitous Computing Laboratory, IBMKorea

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