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Managing Communication Availability and Interruptions: A Study of Mobile Communication in an Oncology Department

  • Jeremiah Scholl
  • Per Hasvold
  • Eva Henriksen
  • Gunnar Ellingsen
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4480)

Abstract

Wireless phones and text messaging are tremendously popular in many areas of society. However, they are still relatively unused in hospitals where pagers are a pervasive communication device that is notoriously difficult to replace. This paper studies pager and wireless phone use at the oncology department at University Hospital of North Norway. Participatory observation and interviews with physicians are used to provide qualitative analysis about the use, drawbacks and benefits of both technologies. A number of important issues are addressed that should aid designers of next generation mobile communication systems for hospitals. In particular, the data points towards specific features that will be crucial for the overall usability and acceptance of an integrated device that supports paging, voice and text services. Of particular importance will be features that allow users to manage their communication availability and avoid interruptions.

Keywords

Mobile Communication Text Messaging Work Practice Oncology Department Senior Physician 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Berlin Heidelberg 2007

Authors and Affiliations

  • Jeremiah Scholl
    • 1
  • Per Hasvold
    • 1
  • Eva Henriksen
    • 1
  • Gunnar Ellingsen
    • 2
  1. 1.Norwegian Centre for Telemedicine 
  2. 2.University of Tromsø 

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