Related Empirical Studies

Abstract

This section presents an overview of a number of empirical studies on KM and/or KMS. The studies were selected on the basis of their

focus: Studies on knowledge management were selected that included information and communication technology supporting this concept or studies focusing on KM tools and systems;
availability: There are several studies of professional services companies which were too expensive to be bought by the author’s Department, e.g., IT Research 2000.

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See also Chase 1997b, Güldenberg 1997, Davenport/Prusak 1998, Probst et al. 1998, Sveiby 1997, 1998, Bach et al. 1999, 267ff, McCampbell et al. 1999, 175ff, Antoni/Sommerlatte 2001, Eppler/Sukowski 2001, Mertins et al. 2001, 127ff, Davenport/Probst 2002, Riempp 2004, 253ff, Jennex 2005 for the analysis and/or comparison of KM initiatives in multiple organizations.
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See also Sarvary 1999, Blessing/Bach 2000 and the case studies published by the Harvard Business School.
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See e.g., Skyrme/Amidon 1997, Davenport et al. 1998, Mentzas/Apostolou 1998, Probst et al. 1998, Lehner 2000, 408ff, Sveiby 2001, Wojda/Schwendenwein 2000, 320ff, O’Dell et al. 2003.
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(2007). Related Empirical Studies. In: Knowledge Management Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-71408-8_10