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The Tacit Dimension of User Tasks: Elicitation and Contextual Representation

  • Conference paper

Part of the Lecture Notes in Computer Science book series (LNPSE,volume 4385)

Abstract

Traditional task-elicitation techniques provide prepared structures for acquiring and representing knowledge about user tasks. As different users might perceive work tasks quite differently, normative elicitation and representation schemes do not necessarily lead to accurate support of individual users. If the individual perception of tasks should guide the development of user interfaces personal constructs have to be taken into account. They can be elicited through repertory grids: Personal work content and task-relevant information emerge in the course of structured interviews and can be transformed to conventional representation schemes, even for execution and prototyping. In this paper we introduce an elicitation procedure based on repertory grids and its embodiment in a working user-centered and task-based design approach.

Keywords

  • User-task elicitation
  • repertory grids
  • mental constructs
  • design-knowledge acquisition
  • user-interface specification
  • model-based design
  • task context
  • task awareness
  • externalization

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Hemmecke, J., Stary, C. (2007). The Tacit Dimension of User Tasks: Elicitation and Contextual Representation. In: Coninx, K., Luyten, K., Schneider, K.A. (eds) Task Models and Diagrams for Users Interface Design. TAMODIA 2006. Lecture Notes in Computer Science, vol 4385. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-70816-2_22

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  • DOI: https://doi.org/10.1007/978-3-540-70816-2_22

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