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Reasoning about Substitute Choices and Preference Ordering in e-Services

  • Sybren de Kinderen
  • Jaap Gordijn
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5074)

Abstract

e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose and prioritize these multi-supplier e-service bundles is considered as a key problem. In this paper, we present the e 3 service ontology to represent a multi-supplier e-service catalogue from a consumer need perspective. Then, we use this ontology to reason about alternative e-service bundles satisfying a particular need, and to prioritize the found bundles using the consumer benefits they provide. The ontology and the reasoning process are illustrated by a case study in the Dutch telecommunication industry.

Keywords

e-services ontology service bundling consumer needs 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Sybren de Kinderen
    • 1
  • Jaap Gordijn
    • 1
  1. 1.VU University AmsterdamAmsterdamThe Netherlands

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