Strategic Alignment in the Context of e-Services – An Empirical Investigation of the INSTAL Approach Using the Italian eGovernment Initiative Case Study

  • Gianluigi Viscusi
  • Laure-Hélène Thevenet
  • Camille Salinesi
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5074)


Strategic alignment is an issue that is not just met in companies, but also in governments, governmental agencies and public administrations. This paper investigates the issues raised by strategic alignment in the context of eGovernment initiatives focused on e-services. The analysis reports a case study that explores the strategic alignment issue with the INSTAL method. Two facets are tackled: (a) the modeling of strategic alignment using a formal approach, and (b) the elicitation of evolution requirements based on the analysis of strategic alignment models.


alignment model strategic alignment e-government e-services 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Gianluigi Viscusi
    • 1
  • Laure-Hélène Thevenet
    • 2
    • 3
  • Camille Salinesi
    • 2
  1. 1.Department of Informatics, Systems and Communication (DISCo)Università degli Studi di Milano-BicoccaItaly
  2. 2.Centre de Recherche en InformatiqueUniversité Paris 1 Panthéon-SorbonneParis 
  3. 3.BNP Paribas, Banque de Détail France – InformatiqueMontreuil Sous Bois 

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