Competitive intelligence systems help decision makers identify opportunities to improve the company or organization’s strategic position among competitors, customers, and suppliers. Such systems rely upon heavily qualitative information and the intuition of decision makers. This chapter discusses some strategies for adapting conventional DSS technology and web technologies to provide that support. A specific example developed for a tertiary hospital is used to illustrate the process.
- Decision Maker
- Strategic Decision
- Business Intelligence
- Early Warning Signal
- Manage Care Plan
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Sauter, V. (2008). Competitive Intelligence Systems. In: Handbook on Decision Support Systems 2. International Handbooks Information System. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-48716-6_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-48715-9
Online ISBN: 978-3-540-48716-6