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An Innovative Approach for Managing Competence: An Operational Knowledge Management Framework

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Book cover Knowledge-Based Intelligent Information and Engineering Systems (KES 2003)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 2773))

Abstract

In the present paper we shall present a general framework to manage a part of the company’s knowledge known as the Operational Knowledge (OK). Moreover, we shall analyze the main differences between traditional Knowledge Management perspective and our Operational Knowledge Management approach. Afterwards, we present a case study on the Operational Knowledge Management (OKM), defined and developed during 2001 and 2002 for Telecom Italia Mobile (TIM), one of the largest European mobile operators.

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Author information

Authors and Affiliations

  1. Dipartimento di Informatica, Università di Torino, Corso Svizzera 185, 10149, Torino, Italy

    Giulio Valente

  2. Telecom Italia Lab, Via G. Reiss Romoli 274, 10148, Torino, Italy

    Alessandro Rigallo

Authors
  1. Giulio Valente
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  2. Alessandro Rigallo
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Editor information

Editors and Affiliations

  1. Computing Laboratory, Oxford University, Parks Road, OXI 3QD, United Kingdom

    Vasile Palade

  2. Intelligent Systems and Signal Processing Labs, Moulsecoomb, University of Brighton, BN2 4GJ, Brighton, United Kingdom

    Robert J. Howlett

  3. Knowledge-Based Intelligent Engineering Systems Centre, Mawson Lakes, University of South Australia, 5095, Adelaide, SA, Australia

    Lakhmi Jain

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© 2003 Springer-Verlag Berlin Heidelberg

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Valente, G., Rigallo, A. (2003). An Innovative Approach for Managing Competence: An Operational Knowledge Management Framework. In: Palade, V., Howlett, R.J., Jain, L. (eds) Knowledge-Based Intelligent Information and Engineering Systems. KES 2003. Lecture Notes in Computer Science(), vol 2773. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-45224-9_136

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  • DOI: https://doi.org/10.1007/978-3-540-45224-9_136

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-40803-1

  • Online ISBN: 978-3-540-45224-9

  • eBook Packages: Springer Book Archive

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