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Chapter 5 — Warehousing: Improving Customer Service
Fine, Charles H. (1998), Clockspeed, Reading, MA: Perseus Books, p. 30.
Ibid, p. 31.
Coyle, John J., Edward J. Bardi and C. John Langley, Jr (1992), The Management of Business Logistics, New York: West Publishing Company, p. 347.
Unauthored (2006), “Everyone Likes to Laud Serving the Customer; Doing It Is the Problem,” The Wall Street Journal, February 27.
Hudson, Kris (2005), “Wal-Mart’s Need for Speed,” The Wall Street Journal, September 26.
Dinning, Mark (2002), “Applications of Auto-ID Technology to Gain Supply Chain Process Efficiencies in the Consumer Packaged Goods Industry,” Unpublished Thesis (Master of Engineering), Cambridge, MA: Massachusetts Institute of Technology.
Ibid.
Sterling, Jay U. and Douglas M. Lambert (1987), “Establishing Customer Service Strategies within the Marketing Mix,” Journal of Business Logistics 8:1.
Innis, Daniel E. and Bernard J. LaLonde (1994), “Customer Service: the Key to Customer Satisfaction, Customer Loyalty, and Market Share,” Journal of Business Logistics, 15:1.
Ibid.
Ibid, ref. 8.
Ibid, ref. 9.
Ibid, ref. 8.
Ibid, ref. 3, p. 83.
Ibid, ref. 8.
Hechinger, John and Laura Johannes (2000), “Xerox Considers a Major Revamping, Suffering from Self-Inflicted Wounds,” The Wall Street Journal, October 20.
Alexander, Keith, Tig Gilliam, Kathryn Gramling, Mike Kindy, Dhaval Moogimane, Mike Schultz, Maurice Woods (2002), “Focus on the Supply Chain: Applying Auto-ID within the Distribution Center,” Cambridge, MA: MIT Auto-ID Center.
Ibid, ref, 6.
Ibid, ref 17.
Dinning, Mark and Edmund W. Schuster (2003), “Fighting Friction,” APICS — The Performance Advantage 13:2.
Ibid, ref, 6.
Ibid
Ibid.
Laing, Jonathan R. (2000), “The New Math,” Barron’s, November 20.
Bernasek, A (2002), “The Friction Economy: American Business Just Got the Bill for the Terrorists Attack: $151 billion — a year,” Fortune Magazine, February 18.
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(2007). Warehousing: Improving Customer Service. In: Global RFID. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-35655-4_5
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