Skip to main content
SpringerLink
Log in

Antecedents of Information Systems Backsourcing

  • Chapter
Information Systems Outsourcing

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 109.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Alajoutsijarvi, K., Moller, K., and Tahtinen, J. “Beautiful Exit: How to Leave Your Business Partner,” European Journal of Marketing (34:11/12) 2000, pp 1270–1289.

    Article  Google Scholar 

  2. Anderson, E., and Weitz, B. “Determinants of Continuity in Conventional Industrial Channel Dyads,” Marketing Science (8:4), Autumn 1989, pp 310–323.

    Article  Google Scholar 

  3. Ang, S., and Cummings, L.L. “Strategic Response to Institutional Influences on Information Systems Outsourcing,” Organization Science (8:3), May-June 1997, pp 235–256.

    Article  Google Scholar 

  4. Ang, S., and Straub, D. “Production and Transaction Economies and IS Outsourcing: A Study of the U.S. Banking Industry,” MIS Quarterly), December 1998, pp 535–553.

    Google Scholar 

  5. Behara, R.S., and Gundersen, D.E. “Trends in Information Systems Outsourcing,” International Journal of Purchasing & Materials Management (31:2), Spring 1995, pp 45–51.

    Google Scholar 

  6. Benko, C. “If Information System Outsourcing is the Solution, What is the Problem?,” Journal of Systems Management, November 1992, pp 32–35.

    Google Scholar 

  7. Blackmore, D., De Souza, R., Young, A., Goodness, E., and Silliman, R. “Forecast: IT Outsourcing, Worldwide, 2002–2008 (Update),” Gartner, Inc., p. 6.

    Google Scholar 

  8. Bolton, R.N. “A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction,” Marketing Science (17:1) 1998, pp 45–65.

    Article  MathSciNet  Google Scholar 

  9. Bushell, S. “Inside Moves,” in: CIO, 2003.

    Google Scholar 

  10. Buxbaum, P. “Bringing IT Back Home,” Computerworld, July 29, 2002, p 38.

    Google Scholar 

  11. Christensen, N., and Pearlson, K. “Continental Airlines: Outsourcing IT to Support Business Transformation,” 1996.

    Google Scholar 

  12. Clark, T.D., Zmud, R.W., and McCray, G.E. “The Outsourcing of Information Services: Transforming the Nature of Business in the Information Industry,” Journal of Information Technology (10) 1995, pp 221–237.

    Article  Google Scholar 

  13. Davis, K.J. “IT Outsourcing Relationships: An Exploratory Study of Interorganizational Control Mechanisms,” in: Graduate School of Business, Harvard University, Cambridge, MA, 1996, p. 310.

    Google Scholar 

  14. Dibbern, J., Goles, T., Hirschheim, R., and Jayatilaka, B. “Informations Systems Outsourcing: A Survey and Analysis of the Literature,” The DATA BASE for Advances in Information Systems (35:4), Fall 2004, pp 6–102.

    Google Scholar 

  15. Doig, S.J., Ritter, R.C., Speckhals, K., and Woolson, D. “Has Outsourcing Gone Too Far?,” The McKinsey Quarterly (4) 2001, pp 25–37.

    Google Scholar 

  16. Dwyer, F.R., Schurr, P.H., and Oh, S. “Developing Buyer-Seller Relationships,” Journal of Marketing (51), April 1987, pp 11–27.

    Article  Google Scholar 

  17. Fama, E.F., and Jensen, M.C. “Agency Problems and Residual Claims,” Journal of Law and Economics (26), June 1983, pp 327–349.

    Article  Google Scholar 

  18. Ganesan, S. “Determinants of Long-Term Orientation in Buyer-Seller Relationships,” Journal of Marketing (58), April 1994, pp 1–19.

    Article  Google Scholar 

  19. Grover, V., Cheon, M.J., and Teng, J.T.C. “A Descriptive Study on the Outsourcing of Information Systems Functions,” Information & Management (27:1), July 1994, pp 33–44.

    Article  Google Scholar 

  20. Grover, V., Cheon, M.J., and Teng, J.T.C. “The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions,” Journal of Management Information Systems (12:4), Spring 1996, pp 89–116.

    Google Scholar 

  21. Gurbaxani, V., and Whang, S. “The Impact of Information Systems on Organizations and Markets,” Communications of ACM (34:1) 1991, pp 59–73.

    Article  Google Scholar 

  22. Hart, P.J., and Saunders, C.S. “Emerging Electronic Partnerships: Antecedents and Dimensions of EDI Use from the Supplier's Perspective,” Journal of Management Information Systems (14:4), Spring 1998, pp 87–111.

    Google Scholar 

  23. Hirschman, A.O. Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations and States Harvard University Press, Cambridge, Mass., 1970.

    Google Scholar 

  24. Ho, V.T., Ang, S., and Straub, D. “When Subordinates Become IT Contractors: Persistent Managerial Expectations in IT Outsourcing,” Information Systems Research (14:1), March 2003, pp 66–86.

    Article  Google Scholar 

  25. Hoffman, T. “‘In’ sourcing saves utility $600,000,” in: Computerworld, 1993, pp. 65–66.

    Google Scholar 

  26. Hoffman, T. “All or Nothing,” in: Computerworld, 2003.

    Google Scholar 

  27. Hu, Q., Saunders, C., and Gebelt, M. “Research Report: Diffusion of Information Systems Outsourcing: A Reevaluation of Influence Sources,” Information Systems Research (8:3), September 1997, pp 288–301.

    Google Scholar 

  28. Kern, T., and Willcocks, L.P. The Relationship Advantage. Information Technologies, Sourcing, and Management Oxford University Press, Oxford, 2001.

    Google Scholar 

  29. Kern, T., and Willcocks, L.P. “Exploring Relationships in Information Technology Outsourcing: the Interaction Approach,” European Journal of Information Systems (11) 2002, pp 3–19.

    Article  Google Scholar 

  30. King, W.R., and Malhotra, Y. “Developing a Framework for Analyzing IS Sourcing,” Information & Management (37) 2000, pp 323–334.

    Article  Google Scholar 

  31. Lacity, M.C., and Hirschheim, R. Information Systems Outsourcing John Wiley & Sons Ltd, Chichester, England, 1993.

    Google Scholar 

  32. Lacity, M.C., and Willcocks, L.P. “Relationships in IT Outsourcing: A Stakeholders Perspective,” in: Framing the Domains of IT Management. Projecting the Future ... Through the Past, R.W. Zmud (ed.), Pinnaflex Education Resources, Inc., 2000.

    Google Scholar 

  33. Lacity, M.C., and Willcocks, L.P. Global Information Technology Outsourcing. In Search of Business Advantage John Wiley & Sons, Ltd, Chichester, England, 2001.

    Google Scholar 

  34. Lacity, M.C., Willcocks, L.P., and Feeny, D.F. “IT Outsourcing: Maximize Flexibility and Control,” Harvard Business Review (73:3), May-June 1995, pp 84–93.

    Google Scholar 

  35. Lackow, H.M. “IT Outsourcing Trends,” The Conference Board, New York, NY, p. 15.

    Google Scholar 

  36. Lee, J.-N., Huynh, M.Q., Chi-wai, K.R., and Pi, S.-M. “The Evolution of Outsourcing Research: What is the Next Issue?,” Hawaii International Conference of Information Systems, 2000.

    Google Scholar 

  37. Lee, J.-N., Huynh, M.Q., Kwok, R.C.-w., and Pi, S.-M. “Current and Future Directions of IS Outsourcing,” 2nd International Conference of Outsourcing of Information Services, Castle of Thurnau, Germany, 2001.

    Google Scholar 

  38. Logan, M.S. “Using Agency Theory to Design Successful Outsourcing Relationships,” The International Journal of Logistics Management (11:2) 2000, pp 21–32.

    Article  Google Scholar 

  39. Loh, L., and Venkatraman, N. “Diffusion of Information Technology Outsourcing: Influence Sources and the Kodak Effect,” Information Systems Research (3:4) 1992, pp 334–358.

    Article  Google Scholar 

  40. Margolis, N. “All Together Now,” in: All Together Now, 1992, pp. 148–151.

    Google Scholar 

  41. McFarlan, F.W., and Nolan, R.L. “How to Manage an IT Outsourcing Alliance,” Sloan Management Review (36:2), Winter 1995, pp 9–23.

    Google Scholar 

  42. Overby, S. “Walk Like an Outsourcer,” in: CIO, 2003a.

    Google Scholar 

  43. Overby, S. “When the Mission Changes, IT Does Too,” in: CIO, 2003b.

    Google Scholar 

  44. Ping, R.A. “The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism and Neglect,” Journal of Retailing (69:3), Fall 1993, pp 320–352.

    Article  Google Scholar 

  45. Ping, R.A. “Some Uninvestigated Antecedents of Retailer Exit Intention,” Journal of Business Research (34) 1995, pp 171–180.

    Article  Google Scholar 

  46. Ping, R.A. “Unexplored Antecedents of Exiting in a Marketing Channel,” Journal of Retailing (75:2) 1999, pp 218–241.

    Article  Google Scholar 

  47. Poppo, L., and Zenger, T. “Testing Alternative Theories of the Firm: Transaction Cost, Knowledge-Based, and Measurement Explanations for Make-or-Buy Decisions in Information Services,” Strategic Management Journal (19) 1998, pp 853–877.

    Article  Google Scholar 

  48. Premkumar, G., and King, W.R. “An Empirical Assessment of Information Systems Planning and the Role of Information Systems in Organizations,” Journal of Management Information Systems (9:2), Fall 1992, pp 99–125.

    Google Scholar 

  49. Quinn, J.B. “Strategic Outsourcing: Leveraging Knowledge Capabilities,” Sloan Management Review), Summer 1999, pp 9–21.

    Google Scholar 

  50. Quinn, J.B., and Hilmer, F.G. “Strategic Outsourcing,” Sloan Management Review), Summer 1994, pp 43–55.

    Google Scholar 

  51. Rajagopalan, N., and Spreitzer, G.M. “Toward a Theory of Strategic Change: A Multi-lens Perspective and Integrative Framework,” Academy of Management Review (22:1), January 1996, pp 48–79.

    Article  Google Scholar 

  52. Scardino, L. “Sourcing in 2003; Another Year of Cost is King,” Gartner, Inc.

    Google Scholar 

  53. Slaughter, S., and Ang, S. “Employment Outsourcing in Information Systems,” Communications of the ACM (39:7), July 1996, pp 47–54.

    Article  Google Scholar 

  54. Smith, M.A., Mitra, S., and Narasimhan, S. “Information Systems Outsourcing: A Study of Pre-Event Firm Characteristics,” Journal of Management Information Systems (15:2), Fall 1998, pp 61–93.

    Google Scholar 

  55. Tahtinen, J., and Halinen, A. “Research on Ending Exchange Relationships: a Categorization, Assessment and Outlook,” Marketing Theory (2:2) 2002, pp 165–188.

    Article  Google Scholar 

  56. Walker, G., and Weber, D. “A Transaction Cost Approach to Make-or-Buy Decisions,” Administrative Science Quarterly (29:3), September 1984, pp 373–391.

    Article  Google Scholar 

  57. Wang, E.T.G. “Transaction Attributes and Software Outsourcing Success: An Empirical Investigation of Transaction Cost Theory,” Information Systems Journal (12:2), April 2002, p 153.

    Article  Google Scholar 

  58. Whitten, G.D. “An Examination of Information Systems Service Quality Measurement: The Contribution of the SERVQUAL Instrument from the Marketing Literature,” Americas Conference on Information Systems, Tampa, FL, 2003.

    Google Scholar 

  59. Wiersema, M.F., and Bantel, K.A. “Top Management Team Turnover as an Adaptation Mechanism: The Role of teh Environment,” Strategic Management Journal (14:7), October 1993, pp 485–504.

    Article  Google Scholar 

  60. Willcocks, L.P., Fitzgerald, G., and Lacity, M.C. “To Outsource IT or not? Recent research on economics and evaluation practice,” European Journal of Information Systems (5) 1996, pp 143–160.

    Article  Google Scholar 

  61. Willcocks, L.P., and Lacity, M.C. “The Sourcing and Outsourcing of IS: Shock of the New?,” in: Strategic Sourcing of Information Systems: Perspectives and Practices, L.P. Willcocks and M.C. Lacity (eds.), John Wiley and Sons, New York, 1998.

    Google Scholar 

  62. Williamson, O. “The Economies of Organizations: The Transaction Cost Approach,” American Journal of Sociology (87:3) 1981, pp 548–577.

    Article  ADS  Google Scholar 

  63. Williamson, O. The Economic Institutions of Capitalism Free Press, New York, 1985.

    Google Scholar 

  64. Williamson, O. “Transaction Cost Economics,” in: Handbook of Industrial Organization, R. Schmalensee and R. Willing (eds.), Elsevier Science, Amsterdam, 1989, pp. 136182.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Loyola College in Maryland, Information Systems and Operations Management, 4501 North Charles Street, SH 323, Baltimore, MD 21210-2699, USA

    Natalia Falaleeva Veltri

  2. MIS Department, University of Central Florida, PO Box 161400, Orlando, Florida, USA

    Carol Saunders

Authors
  1. Natalia Falaleeva Veltri
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Carol Saunders
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Rudy Hirschheim Armin Heinzl Jens Dibbern

Rights and permissions

Reprints and permissions

Copyright information

© 2006 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Veltri, N.F., Saunders, C. (2006). Antecedents of Information Systems Backsourcing. In: Hirschheim, R., Heinzl, A., Dibbern, J. (eds) Information Systems Outsourcing. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-34877-1_4

Download citation

Publish with us

Policies and ethics

Search

Navigation