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Design an Ideal Digital Reference Service (DRS) Model for Academic Libraries

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Digital Libraries: International Collaboration and Cross-Fertilization (ICADL 2004)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 3334))

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Abstract

An investigation on digital reference service (DRS) has been carried out amongst 30 world top university libraries. This paper summarizes the recommendable elements of DRS in these libraries. Then the basic characteristics are generalized and an ideal DRS model including eight modules for academic libraries will be introduced.

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Authors and Affiliations

  1. Shanghai Jiao Tong University Libraries, 1954 Hua Shan Road, Shanghai, 200030, P.R. China

    Jing Guo, Wei Pan, Qiaoying Zheng, Min Huang, Zongying Yang & Ying Ye

Authors
  1. Jing Guo
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  2. Wei Pan
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  3. Qiaoying Zheng
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  4. Min Huang
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  5. Zongying Yang
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  6. Ying Ye
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Editor information

Editors and Affiliations

  1. Shanghai Jiao Tong University, Shanghai, P.R. China

    Zhaoneng Chen

  2. Department of Management Information Systems, Eller College of Management, The University of Arizona, 85721, AZ, USA

    Hsinchun Chen

  3. Shanghai Library, Shanghai, P.R. China

    Qihao Miao

  4. BASICS, Department of Computer Science and Engineering, Shanghai Jiao Tong University, 200030, Shanghai, China

    Yuxi Fu

  5. Digital Library Research Laboratory, Virginia Tech, USA

    Edward Fox

  6. School of Computer Engineering, Nanyang Technological University,  

    Ee-peng Lim

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© 2004 Springer-Verlag Berlin Heidelberg

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Cite this paper

Guo, J., Pan, W., Zheng, Q., Huang, M., Yang, Z., Ye, Y. (2004). Design an Ideal Digital Reference Service (DRS) Model for Academic Libraries. In: Chen, Z., Chen, H., Miao, Q., Fu, Y., Fox, E., Lim, Ep. (eds) Digital Libraries: International Collaboration and Cross-Fertilization. ICADL 2004. Lecture Notes in Computer Science, vol 3334. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30544-6_98

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  • DOI: https://doi.org/10.1007/978-3-540-30544-6_98

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-24030-3

  • Online ISBN: 978-3-540-30544-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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