Multi-agent Technology as an enabler of Computer Supported Cooperative Work for the Mobile Workforce

  • Habin Lee
  • Patrik Mihailescu
  • John Shepherdson
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3191)


This paper proposes an agent-based computer supported cooperative work system known as TeamWorker that enables cooperation between mobile workers for the execution of their jobs by providing services via conversational components (C-COMs). C-COMs, encapsulate agent interaction protocols, which can be dynamically plugged into participating agents. Furthermore, the intelligence and autonomy of agent technology is applied to overcome the barriers faced in mobile computing environments, such as difficulty in monitoring work progress, device diversity, need for multi-modal human agent interface, etc. Finally, we discuss how TeamWorker has been applied to a real mobile business process in a telecommunications company in the UK.


Personal Agent Cooperative Work Coordination Service Work Item Computer Support Cooperative Work 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Adorni, G., Bergenti, F., Poggi, A., Rimassa, G.: Enabling FIPA agents on small devices. In: Klusch, M., Zambonelli, F. (eds.) CIA 2001. LNCS (LNAI), vol. 2182, pp. 248–257. Springer, Heidelberg (2001)CrossRefGoogle Scholar
  2. 2.
    Berger, M., Buckland, B., Bouzid, M., Lee, H., Lhuillier, N., Olpp, D., Picault, J., Shepherdson, J.: An Approach to Agent-based Service Composition and it’s Application to Mobile Business Processes. IEEE Transactions on Mobile Computing 2(3), 197–206 (2003)CrossRefGoogle Scholar
  3. 3.
    Bose, R.: Intelligent Agent Framework for development knowledge-based decision support system for collaborative organisational processes. Expert Systems with Applications 11(3), 247–261 (1996)CrossRefGoogle Scholar
  4. 4.
    Chang, J.W., Scott, C.T.: Agent-based workflow: TRP support environment (TSE). Computer Networks and ISDN Systems 28, 1501–1511 (1996)CrossRefGoogle Scholar
  5. 5.
    Cao, J., Zhang, S.: An Integrated Multi-agent CSCW System for Concurrent Product Development. Int. Jr. of Information Technology & Decision Making 1(3), 423–440 (2002)CrossRefGoogle Scholar
  6. 6.
    Domingos, H., Martins, J.L., Preguiça, N., Duarte, S.M.: A Workflow Architecture to Manage Mobile Collaborative Work. In: Proc.s of EPCM 1999 (1999)Google Scholar
  7. 7.
    Ellis, C., Wainer, J., Barthelmess, P.: Agent-Augmented Meetings. In: Ye, Y., Churchill, E. (eds.) Agent supported cooperative work, Kluwer Academic Publishers, Dordrecht (2003)Google Scholar
  8. 8.
    Fagrell, H., Ljungberg, F., Bergquist, M.: Exploring Support for Knowledge Management in Mobile Work. In: Proceedings of the European Conference on CSCW 1999 (1999)Google Scholar
  9. 9.
    FIPA Device Ontology Specification (2000),
  10. 10.
    Garwood, G.J.: Work Manager. BT Technology Journal 14(3) (1996)Google Scholar
  11. 11.
    Georgakopoulos, D., Hornick, M.F., Sheth, A.P.: An Overview of Workflow Management: From Process Modeling to Workflow Automation Infrastructure. Distributed and Parallel Databases 3(2), 119–153 (1995)CrossRefGoogle Scholar
  12. 12.
    Greenberg, S. (ed.): Computer-supported Cooperative Work and Groupware. Computers and People Series. Academic Press, London (1991)Google Scholar
  13. 13.
    Jennings, N.R., Norman, T.J., Faratin, P., O’Brien, P., Odgers, B.: Autonomous agents for business process management. Int. Jour. of Applied AI 14(2), 145–189 (2000)Google Scholar
  14. 14.
    Khoshafian, S., Bucklewicz, M.: Introduction to Groupware, Workflow, and Workgroup computing. John Wiley & Sons, Chichester (1995)Google Scholar
  15. 15.
    Lee, H., Mihailescu, P., Shepherdson, J.W.: Conversational Component-based Open Multi-agent Architecture for Flexible Information Trade. Lecture Notes in Artificial Intelligence (LNAI), vol. 2782, pp. 109–116 (2003)Google Scholar
  16. 16.
    Nunamaker, J.F., Dennis, A.R., Valacich, J.S., Vogel, D.R., George, J.F.: Electronic Meeting Systems to Support Group Work. Communications of the ACM 34(7), 40–61 (1991)CrossRefGoogle Scholar
  17. 17.
    Page, J.H., Breen, A.P.: The Laureate Text-to-Speech system: Architecture and Applications. BT Technology Journal 14(1), 84–99 (1996)Google Scholar
  18. 18.
    Papazoglou, M.P., Schlageter, G.: Cooperative Information Systems – Trends and Directions. Academic Press, London (1997)Google Scholar
  19. 19.
    Schmidt, A., Beigl, M., Gellersen, H.W.: There is more to Context than Location. Computers & Graphics Journal 23(6), 893–902 (1999)CrossRefGoogle Scholar
  20. 20.
    Schmidt, A., Lauff, M., Beigl, M.: Handheld CSCW. In: Proceeding of Workshop on Handheld CSCW at CSCW 1998, Seattle (1998),
  21. 21.
    Sheetz, S.D., Tegarden, D.P., Kozar, K.A., Zigurs, I.: Group Support Systems Approach to Cognitive Mapping. Jr. of Management Information Systems 11(1), 31–58 (1994)CrossRefGoogle Scholar
  22. 22.
    Wiberg, M.: Knowledge Management in Mobile CSCW: Evaluation Results of a Mobile Physical/Virtual Meeting Support System. In: Proceeding of 34th Annual Hawaii International Conference on System Sciences ( HICSS-34), Maui Hawaii, vol. 4 (2001)Google Scholar
  23. 23.
    Wittaker, S., Frolich, D., Daly-Jones, W.: Informal workplace communication: What is it Like and How Might we Support It? In: Proceedings of Human Factors in Computing Systems, CHI 1994, ACM Press, New York (1994)Google Scholar
  24. 24.
    Ye, Y., Churchill, E.: Agent Supported Cooperative Work. Kluwer Publishers, Boston (2003)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Habin Lee
    • 1
  • Patrik Mihailescu
    • 1
  • John Shepherdson
    • 1
  1. 1.Intelligent Systems Research Centre Laboratory, BT GroupMartlesham, SuffolkUK

Personalised recommendations