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Multi-agent Technology as an enabler of Computer Supported Cooperative Work for the Mobile Workforce

  • Habin Lee
  • Patrik Mihailescu
  • John Shepherdson
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3191)

Abstract

This paper proposes an agent-based computer supported cooperative work system known as TeamWorker that enables cooperation between mobile workers for the execution of their jobs by providing services via conversational components (C-COMs). C-COMs, encapsulate agent interaction protocols, which can be dynamically plugged into participating agents. Furthermore, the intelligence and autonomy of agent technology is applied to overcome the barriers faced in mobile computing environments, such as difficulty in monitoring work progress, device diversity, need for multi-modal human agent interface, etc. Finally, we discuss how TeamWorker has been applied to a real mobile business process in a telecommunications company in the UK.

Keywords

Personal Agent Cooperative Work Coordination Service Work Item Computer Support Cooperative Work 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Habin Lee
    • 1
  • Patrik Mihailescu
    • 1
  • John Shepherdson
    • 1
  1. 1.Intelligent Systems Research Centre Laboratory, BT GroupMartlesham, SuffolkUK

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