Abstract
This paper discusses the results of a research project that the Utrecht School of Governance of Utrecht University and a Dutch Ministry conducted in 2003 to know to what extent focus groups are a useful instrument to get insight into citizens’ expectations related to electronic service delivery by municipalities and how the results of such ex ante program evaluation can be used to develop a citizen oriented policy in this field. We asked citizens for which service(s) delivered by their municipality they would like to use new media (such as e-mail) and for which ones they would rather prefer old media (such as a letter). The conceptual framework which Mayer & Greenwood (1980) developed for investigating a policy problem will be used to analyse the results of the focus group for ex ante program evaluation.
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References
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Loos, E. (2004). Electronic Public Service Delivery: Exploring the Use of Focus Groups for Ex Ante Program Evaluation. In: Traunmüller, R. (eds) Electronic Government. EGOV 2004. Lecture Notes in Computer Science, vol 3183. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30078-6_24
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DOI: https://doi.org/10.1007/978-3-540-30078-6_24
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-22916-2
Online ISBN: 978-3-540-30078-6
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