HCI Practices and the Work of Information Architects

  • Toni Robertson
  • Cindy Hewlett
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3101)


We interviewed 26 information architects about their work, their backgrounds and their perceptions of their roles as information architects. Our research aimed to identify and understand the work practices that define the position of information architect as well as the human-computer interaction and usability issues that are relevant to their work. Our findings show that the work practices of information architects are far broader than those included in the popular technology design literature. A major issue that emerged from the research was the ongoing struggle of information architects to bring user-centred design methods into the design and development processes used in their organisations. A thorough knowledge of human-computer interaction and usability principles increased the ability of individual information architects to influence design processes.


Work Practice Interaction Design Information Architect User Involvement Informal Feedback 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Crotty, M.: The Foundations of Social Research. Allen & Unwin, Australia (1998)Google Scholar
  2. 2.
    Garrett, J.: The Elements of User Experience. Diagram retrieved (January 2004) (2000), from
  3. 3.
    Garrett, J.: The Elements of User Experience. New riders Publishing, USA (2002)Google Scholar
  4. 4.
    Preece, J., Rogers, Y., Sharpe, W.: Interaction Design: beyond human-computer interaction. John Wiley, USA (2002)Google Scholar
  5. 5.
    Preece, J., Rogers, Y., Sharpe, W., Benyon, D., Holland, S., Carey, T.: Human-Computer Interaction. Addison-Wesley, UK (1994)Google Scholar
  6. 6.
    Robertson, T.: Embodied Actions in Time and Place: The Cooperative Design of a Multi-media, Educational Computer Game. In: Computer Supported Cooperative Work, vol. 5(4), pp. 341–367. kluwer Academic Publishers, Dordrecht (1996)Google Scholar
  7. 7.
    Rosenfeld, L., Morville, P.: Information Architecture for the World Wide Web. O’Reilly, USA (1998)Google Scholar
  8. 8.
    Strauss, A., Corbin: J. Basics of Qualitative Research. Sage Publications, USA (1998)Google Scholar
  9. 9.
    Vredenburg, K., Mao, J., Smith, P., Carey, T.: A Survey of User-Centred Design Practice. In: CHI Letters, vol. 4(1), pp. 471–478. ACM, USA (2002)Google Scholar
  10. 10.
    Wurman, R.: Information Architects. Graphic Press Corp., Switzerland (1996)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Toni Robertson
    • 1
  • Cindy Hewlett
    • 1
  1. 1.Faculty of Information TechnologyUniversity of TechnologySydneyAustralia

Personalised recommendations