Abstract
Supporting work activities in healthcare is highly complex and challenging. This paper outlines the findings from a usability study of a commercial PC based electronic patient record (EPR) system at a large Danish hospital and presents our experiences with the design of a mobile counterpart. First, a number of challenges in relation to the use of traditional desktop-based EPR systems in healthcare were identified. Secondly, a mobile context-aware prototype was designed and implemented, which automatically keeps track of contextual factors such as the physical location of patients and staff, upcoming appointments etc. The usability of the mobile EPR prototype was evaluated in a laboratory as well as in relation to carrying out real work activities at the hospital. Our results indicate that mobile EPR systems can support work activities in healthcare, but that interaction design of such systems must be carefully thought out and evaluated. Specifically, our findings challenge the view of con-text-awareness being a universally useful paradigm for mobile HCI.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Arshad, U., Mascolo, C., Mellor, M.: Exploiting Mobile Computing in Health-care. In: Demo Session of the 3rd International Workshop on Smart Appliances, ICDCS 2003 (2003)
Bardram, J., Kjær, T.A.K., Nielsen, C.: Supporting Local Mobility in Health-care by Application Roaming among Heterogeneous Devices. In: Proceedings of Mobile HCI 2003. LNCS, Springer, Heidelberg (2003)
Bohnenberger, T., Jameson, A., Krüger, A., Butz, A.: Location-Aware Shop-ping Assiatnce: Evaluation of a Decision-Theoretic Approach. In: Proceedings of Mobile HCI 2002, pp. 155–169. Springer, Heidelberg (2002)
Brinck, T., York, G.: User Interfaces for Computer-Based Patient Records. In: Proceedings of CHI 1998, ACM, New York (1998)
Grimson, J., Grimson, W.: The SI Challenge in Health Care. Communications of the ACM 43(6), 49–55 (2000)
Hansen, K.K., Høegh, R.T., Lauritsen, S.: Making Context-Awareness (at) Work, June 2003. Aalborg University (2003)
Kaplan, S.M., Fitzpatrick, G.: Designing Support for Remote Intensive-Care Telehealth using the Locales Framework. In: Proceedings of DIS 1997, ACM, New York (1997)
Kjeldskov, J., Skov, M.B., Stage, J.: Usability Evaluation of IBM IPJ 2.3 Electronic Patient Record, June 2002. Aalborg University (2002) (in Danish)
Molich, R.: Usable Web Design. Ingeniøren | bøger (2000) (in Danish)
Morton, S., Bukhres, O.: Utilizing mobile computing in the Wishard Memorial Hospital ambulatory service. In: Proceedings of SAC 1997, ACM, New York (1997)
Nielsen, J.: Usability Engineering. Morgan Kaufmann, San Francisco (1993)
Rindfleish, T.C.: Privacy, Information Technology, and Health Care. Communications of the ACM 40(8), 93–100 (1997)
Rubin, J.: Handbook of Usability Testing. Wiley, Chichester (1994)
Schilit, B.N., Theimer, M.M.: Disseminating Active Map information to Mo-bile Hosts. IEEE Network 8(5), 22–32 (1994)
Urban, M., Kunath, M.: Design, Deployment and Evaluation of a Clinical Information System which uses Mobile Computers and Workstations. In: Proceedings of the 2nd conference on Mobiles Computing in der Medizin, Heidelberg (2002)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2004 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Kjeldskov, J., Skov, M.B. (2004). Supporting Work Activities in Healthcare by Mobile Electronic Patient Records. In: Masoodian, M., Jones, S., Rogers, B. (eds) Computer Human Interaction. APCHI 2004. Lecture Notes in Computer Science, vol 3101. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-27795-8_20
Download citation
DOI: https://doi.org/10.1007/978-3-540-27795-8_20
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-22312-2
Online ISBN: 978-3-540-27795-8
eBook Packages: Springer Book Archive