Envisioning Mobile Information Services: Combining User- and Technology-Centered Design

  • Jesper Kjeldskov
  • Steve Howard
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3101)


We provide a meta-commentary on two approaches used for designing context-dependent mobile devices. On the basis of a ’user-centered’ approach, consisting of interviews, observation of current practice and enactment of future scenarios in context, a number of non-functional design sketches were developed. While these sketches reflected a rich understanding of current work practices, they were little more than abstract speculations about future practice; lacking in detail on usability and feasibility, and being largely reactive to current problem situations. Conducted in parallel, the technology-centered study informed the design and implementation of a mature functional prototype. This facilitated a comprehensive usability evaluation revealing a series of technical challenges and problems related to mobile use. Though the technology-centered approach provided detailed input for refining the prototype, and an initial provocative break with current practice, it was less useful in supplying further original alternatives; post-evaluation, the design discussion was largely reactive to the current prototype. In concert, the two approaches complement each other well; the user-centered approach grounding design in current practice, in all its contextual complexity, and the technology-centered approach providing a counterpoint in technically detailed expressions of future possibilities.


Usability Evaluation User Study Route Planning Design Workshop Contextual Interview 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Jesper Kjeldskov
    • 1
  • Steve Howard
    • 1
  1. 1.Department of Information SystemsThe University of MelbourneParkvilleAustralia

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