Advertisement

Knowledge Acquisition and Communities of Practice: An Approach to Convert Individual Knowledge into Multi-organizational Knowledge

  • Mariano Montoni
  • Rodrigo Miranda
  • Ana Regina Rocha
  • Guilherme Horta Travassos
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3096)

Abstract

The implementation of knowledge management mechanisms to convert individual knowledge into organizational knowledge is important to guarantee business success in the global and dynamic economy. Besides that, there is a trend in the software industry to create a consistent body of software process knowledge across different organizations through the conversion of organizational knowledge into multi- organizational knowledge. Since software organizations do not execute software processes in the same way, the creation of such body of knowledge is a difficult task. This work presents a knowledge acquisition approach aimed to acquire organization members’ knowledge and store it in a software process community of practice repository accessible through a Web-based system. The application and evaluation of knowledge captured in the context of a specific organization, and reuse of such knowledge in different contexts provides the means for converting organizational knowledge into multi-organizational knowledge.

Keywords

Knowledge Management Knowledge Acquisition Software Process Organization Member Intellectual Capital 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Basili, V., Lindvall, M., Costa, P.: Implementing the Experience Factory concepts as a set of Experiences Bases. In: Proceedings of the Int. Conf. on Software Engineering and Knowledge Engineering, Buenos Aires, Argentina, pp. 102-109 (Jun 2001)Google Scholar
  2. 2.
    Birk, A., Dingsoyr, T., Stalhane, T.: Postmortem: never Leave a Project without It. IEEE Software, 43–45 (May/June 2002)Google Scholar
  3. 3.
    Birk, A., Surmann, D., Althoff, K.: Applications of Knowledge Acquisition in Experimental Software Engineering, IESE-Report 059.98/E (Novomber 1998)Google Scholar
  4. 4.
    Birk, A., Tautz, C.: Knowledge Management of Software Engineering Lessons Learned, IESE-Report 002.98/E (January 1998)Google Scholar
  5. 5.
    Bonfim, C.S.: A Tool to Support Process Modeling in Organizational Oriented Software Development Environments. Graduation Course Final Project, Federal University of Bahia, Salvador, BA, Brazil (2001)Google Scholar
  6. 6.
    Decker, B., Althoff, K.-D., Nick, M., Tautz, C.: Integrating Business Process Descriptions and Lessons Learned with an Experience Factory. In: Schnurr, H.-P., Staab, S., Studer, R., Stumme, G., Sure, Y. (eds.) Professionelles Wissensmanagement - Erfahrungen und Visionen (Beiträge der 1. Konferenz für Professionelles Wissensmanagement), Baden-Baden, Germany, Shaker Verlag, Aachen (March 2001) ISBN 3-8265-8611-5Google Scholar
  7. 7.
    Farias, L.L.: Producing Project Risk Plans in Enterprise-oriented Software Development Environments, MSc Thesis, Federal University of Rio de Janeiro, Brazil (2002)Google Scholar
  8. 8.
    Feldmann, R.L., Althoff, K.-D.: On the Status of Learning Software Organizations in the Year 2001. In: Althoff, K.-D., Feldmann, R.L., Müller, W. (eds.) LSO 2001. LNCS, vol. 2176, pp. 2–5. Springer, Heidelberg (2001)CrossRefGoogle Scholar
  9. 9.
    Holz, H., Könnecker, A., Maurer, F.: Task-Specific Knowledge Management in a Process- Centered SEE. In: Althoff, K.-D., Feldmann, R.L., Müller, W. (eds.) LSO 2001. LNCS, vol. 2176, pp. 163–177. Springer, Heidelberg (2001)CrossRefGoogle Scholar
  10. 10.
    Houdek, F., Bunse, C.: Transferring Experience: A Practical Approach and its Application on Software Inspections. In: Proc. of SEKE Workshop on Learning Software Organizations, Kaiserslautern, Germany, pp. 59–68 (June 1999)Google Scholar
  11. 11.
    Landes, D., Schneider, K., Houdek, F.: Organizational Learning and Experience Documentation in Industrial Software Projects. Int. J. on Human-Computer Studies 51, 646–661 (1999)Google Scholar
  12. 12.
    Lesser, E.L., Storck, J.: Communities of practice and organizational performance. IBM Systems Journal 40(1), 831–841 (2001)CrossRefGoogle Scholar
  13. 13.
    Lindvall, M., Frey, M., Costa, P., Tesoriero, R.: Lessons Learned about Structuring and Describing Experience for Three Experience Bases. In: Althoff, K.-D., Feldmann, R.L., Müller, W. (eds.) LSO 2001. LNCS, vol. 2176, pp. 106–118. Springer, Heidelberg (2001)CrossRefGoogle Scholar
  14. 14.
    Maurer, F., Holz, H.: Process-centered Knowledge Organization for Software Engineering. In: Papers of the AAAI-99 Workshop on Exploring Synergies of Knowledge Management and Case-Based Reasoning, Orlando, Florida, July 1999, AAAI Press, Menlo Park (1999)Google Scholar
  15. 15.
    Montoni, M.A.: Knowledge Acquisition: an Application in Software Development Process, MSc Thesis, Federal University of Rio de Janeiro, Brazil (August 2003)Google Scholar
  16. 16.
    O’Dell, C., Grayson, C.J.: If We Only Knew What We Know: Identification and Transfer of Internal Best Practices. California Management Review (Spring 1998, Special Issue Knowledge and the Firm) 40(3), 154–174 (1998)Google Scholar
  17. 17.
    Ruhe, G.: Experience Factory-based Professional Education and Training, In: Proc. of the 12th Conference on Software Engineering Education and Training, March, New Orleans, Louisiana, USA (1999)Google Scholar
  18. 18.
    Rus, I., Lindvall, M.: Knowledge Management in Software Engineering. IEEE Software, 26-38 ( May/June 2002)Google Scholar
  19. 19.
    Storck, J., Hill, P.: Knowledge Diffusion Through Strategic Communities. Sloan management review 41(2), 63–74 (2000)Google Scholar
  20. 20.
    Villela, K., Santos, G., Bonfim, C., et al.: Knowledge Management in Software Development Environments. In: Proceedings of the 14th International Conference & Systems Engineering and their Applications, Paris, France (2001)Google Scholar
  21. 21.
    Wangenheim, C., G., Lichtnow, D., Wangenheim, A.: A Hybrid Approach for Corporate memory management Systems in Software R&D Organizations. In: Proc. of the Software Engineering and Knowledge Engineering Conference, Buenos Aires, Argentina, pp. 326-330 (June 2001) Google Scholar
  22. 22.
    Weber, R., Aha, D.W., Becerra-Fernandez, I.: Intelligent Lessons Learned Systems. International Journal of Expert Systems Research and Applications 20(1) (January 2001)Google Scholar
  23. 23.
    Wenger, E.C., Snyder, W.M.: Communities of Practice: The Organizational Frontier. Harvard Business Review 78(1), 139–145 (2000)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Mariano Montoni
    • 1
  • Rodrigo Miranda
    • 1
  • Ana Regina Rocha
    • 1
  • Guilherme Horta Travassos
    • 1
  1. 1.Federal University of Rio de Janeiro – COPPERio de JaneiroBrazil

Personalised recommendations