Abstract
Between 1993 and 1995, the majority of German service firms introduced new organizational practices or changed the organizational structure (OC) of the firm as well as introduced new information and communication technologies (ICT). Among the most important types of organizational change are total quality management systems, ISO 9000 followed by lean administration including flatter hierarchies and decentralization of decision-making.2 Furthermore, a substantial fraction of the firms reported that the most significant type of organizational change are ICT-enabled organizational changes, i.e., software for planning, order processing, controlling, logistics as well as internal and external connection of computers.
I have benefited from helpful suggestions by seminar participants at the IZA workshop Organizational Change and its Implications for the Labor Market’ as well as the EALE/SOLE 2000 conference. Furthermore, I thank Herbert Buscher for helpful comments as well as Sandra Kneile and Monika Sander for proof-reading.
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Falk, M. (2002). Organizational Change, New Information and Communication Technologies and the Demand for Labor in Services. In: Audretsch, D.B., Welfens, P.J.J. (eds) The New Economy and Economic Growth in Europe and the US. American and European Economic and Political Studies. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24826-2_8
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DOI: https://doi.org/10.1007/978-3-540-24826-2_8
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