Abstract
Customer satisfaction is a major objective of Supply Chain Management. This also applies to “Advanced Planning Systems” (APS), computerized planning systems which try to support the various planning processes to be tackled in supply chains. “Order Promising” and “Demand Fulfillment” software modules of these systems are helpful in promising short and reliable customer order delivery dates and in tracking customer orders along the whole process between order entry and order delivery.
However, the corresponding planning tasks at and after the interface between forecast-driven and order-oriented planning have found little attention in the scientific literature up to now Even a clear statement of the planning requirements and the definition of proper objectives are still open issues. The following paper identifies such planning tasks and shows their varying importance for different lines of business by means of the decoupling point concept. Mathematical optimization models are presented which may be helpful for both understanding the planning functions and improving the quality of customer related software modules within APS.
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Fleischmann, B., Meyr, H. (2004). Customer Orientation in Advanced Planning Systems. In: Dyckhoff, H., Lackes, R., Reese, J. (eds) Supply Chain Management and Reverse Logistics. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24815-6_14
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DOI: https://doi.org/10.1007/978-3-540-24815-6_14
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