Managing Intellectual Capital — via E-Learning — at Cisco

Abstract

Cisco uses a blend of knowledge management and learning management concepts, via a global and comprehensive e-learning infrastructure, to manage its intellectual capital. Knowledge management initiatives at Cisco are not exclusive to e-learning, nor are they explicitly defined as knowledge management. At Cisco, e-learning is the preferred term describing the Internet-enabling of information, training, communication, and collaboration. The end goal of Cisco’s e-learning initiative is measurable business impact. The examples covered in this chapter offer insight into how knowledge management and e-learning blend together to impact Cisco’s business results in a positive and sustainable way.