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Zusammenfassung und Zukünftige Forschungsfragen

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Das Kano-Modell der Kundenzufriedenheit

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Literatur

  1. Brandt, D.R: (1987), S.61–65, Brandt, D.R: (1988), 35–41

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  2. Cadotte, E.R.; Turgeon, N. (1988) S. 74–79

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  3. Bitner, M.J.; Booms, B. H.;Tetreault, M.S. (1990), S. 71

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  4. Silvestro, R.; Johnston, R. (1990), S. 193ff. sowie die Replikation bei Johnston, R. (1995), S. 58

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  5. Stauss, B.; Hentschel, B. (1992), S. 59ff.

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  6. Mersha, T.; Adlakha, V. (1992), S. 34ff.

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Authors and Affiliations

  1. Horvath & Partner GmbH, Ganghoferstrasse 39, 80339, München, Deutschland

    Elmar Sauerwein

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  1. Elmar Sauerwein
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© 2000 Springer Fachmedien Wiesbaden

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Sauerwein, E. (2000). Zusammenfassung und Zukünftige Forschungsfragen. In: Das Kano-Modell der Kundenzufriedenheit. Deutscher Universitätsverlag, Wiesbaden. https://doi.org/10.1007/978-3-322-90890-2_8

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  • DOI: https://doi.org/10.1007/978-3-322-90890-2_8

  • Publisher Name: Deutscher Universitätsverlag, Wiesbaden

  • Print ISBN: 978-3-8244-7070-9

  • Online ISBN: 978-3-322-90890-2

  • eBook Packages: Business and Economics (German Language)

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