Abstract
No one likes conflicts. Organizations usually try to avoid them, too. They do so by using a particular form of hierarchy and by setting formal and informal rules concerning operating procedures and communication. Nevertheless, conflicts are a vital part of every organization. Over the long run, they cannot be avoided completely. With the problems many hierarchical organizations face and the tendency towards more complexity in society, it seems that the number of conflicts that have to be dealt with in organizations is generally increasing.
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References
Suggested Readings
Krainz, E.E. (1999): Conflict Management. Klagenfurt
Schwarz, G. (1995): Konfliktmanagement. Sechs Grundmodelle der Konfliktlösung. Wiesbaden
Zauner, A./Simsa, R. (2002): Konfliktmanagement. In: Badelt, Ch. (ed.): Handbuch der Nonprofit Organisation. Stuttgart
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Simsa, R. (2004). Conflict Management. In: Zimmer, A., Priller, E. (eds) Future of Civil Society. VS Verlag für Sozialwissenschaften, Wiesbaden. https://doi.org/10.1007/978-3-322-80980-3_25
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DOI: https://doi.org/10.1007/978-3-322-80980-3_25
Publisher Name: VS Verlag für Sozialwissenschaften, Wiesbaden
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