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Smart Service Lifecycle Management: A Framework and Use Case

  • Mike FreitagEmail author
  • Stefan Wiesner
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 536)

Abstract

This paper focuses on the growing importance of offering Smart Services by manufacturing companies, which are enabled through the increasing amount of data available following Industry 4.0 implementation. Gradually, product-oriented industries are turning into service-oriented industries, where customers are much more involved in developing and delivering services than in developing and delivering products. The ability to offer Smart Services creates a competitive advantage for a company, as it can provide individually configured value-added services to the customer. However, expert interviews and work with industrial use cases show that the knowledge how to realize such Smart Services is still rudimental, in spite of high expectations. Therefore, a Smart Service Lifecycle Management is introduced, formalizing the support needs of the industry and the phases of the lifecycle in a framework, covering business, service and network elements. Parts of this framework has been successfully applied to develop a Monitoring Service for an industrial use case in video surveillance.

Keywords

Smart Service Industry 4.0 Service Lifecycle Service Engineering Product-Service System 

Notes

Acknowledgements

This work has been partly funded by the European Commission through the FoF-Project “PSYMBIOSYS” (No. 636804) and by the German Federal Ministry of Education and Research (BMBF) through the Project “iSrv. Intelligente Servicesysteme” (No. 169110). The authors wish to acknowledge the Commission, the Ministry and all the project partners for their contribution.

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Copyright information

© IFIP International Federation for Information Processing 2018

Authors and Affiliations

  1. 1.Fraunhofer IAOStuttgartGermany
  2. 2.BIBA – Bremer Institut für Produktion und Logistik GmbH at the University of BremenBremenGermany

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