Using a Crowdsourcing Tool to Collect Data on the Travel Behaviour and Needs of Individuals with Reduced Mobility

Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 844)


Sustainable mobility planning focuses on addressing the travel needs of city residents and improving their quality of life. The process of developing dedicated solutions relies on various tools of citizen participation, including particularly sensitive social groups, such as people with reduced mobility. The objective of the article is to present selected findings of a study conducted with the use of a web-based crowdsourcing tool to collect data on the travel behaviour and needs of citizens with reduced mobility in Kraków. These concerned aspects such as preferred means of transportation, reasons for the choice, and the evaluation of proposed solutions aimed at improving travel conditions. The final results include maps of trouble spots around the city, drawn up on the basis of spatial data generated by the respondents. The tool made it possible to analyze the travel behaviour of the study group and estimate the significance of various proposed solutions aimed at improving their travel conditions. The unique value of the study resides in the fact that it also examines the needs of child caregivers, a social group which has not yet been thoroughly studied.


Sustainable mobility Public participation People with reduced mobility Crowdsourcing 


  1. 1.
    European Commission DG Energy and Transport: Action Plan on Urban Mobility, Brussels (2009)Google Scholar
  2. 2.
    Arsenio, E., Martens, K., Di Ciommo, F.: Sustainable urban mobility plans: bridging climate change and equity targets? Res. Transp. Econ. 55, 30–39 (2016)CrossRefGoogle Scholar
  3. 3.
    Wefering, F., Siegfried, R., Bührmann, S.: Guidelines: Developing and Implementing a Sustainable Urban Mobility Plan. Rupprecht Consult - Forschung und Beratung GmbH, Cologne (2014)Google Scholar
  4. 4.
    Sierpiński, G.: Travel behaviour and alternative modes of transportation. In: Mikulski, J. (ed.) Modern Transport Telematics. TST 2011. Communications in Computer and Information Science, vol. 239, pp. 86–93. Springer, Berlin (2011)Google Scholar
  5. 5.
    Lindenau, M., Böhler-Baedeker, S.: Citizen and stakeholder involvement: a precondition for sustainable urban mobility. Transp. Res. Procedia 4, 347–360 (2014)CrossRefGoogle Scholar
  6. 6.
    Renn, O.: Participatory process for designing environmental policies. Land Policy 23, 34–43 (2006)CrossRefGoogle Scholar
  7. 7.
    Lindenau, M., Böhler-Baedeker, S.: Participation actively engaging citizens and stakeholders in the development of sustainable urban mobility plans (2016).
  8. 8.
    Gil, A., Calado, H., Costa, L.T., Bentz, J., Fonseca, C., Lobo, A., Vergilo, M., Benedicto, J.: A methodological proposal for the development of natura 2000 sites management plans. J. Coast. Res. SI 64, 1326–1330 (2011)Google Scholar
  9. 9.
    Starzyńska, B., Kujawińska, A., Grabowska, M., Diakun, J., Więcek-Janka, E., Schnieder, L., Schlueter, N., Nicklas, J.-P.: Requirements elicitation of passengers with reduced mobility for the design of high quality, accessible and inclusive public transport services. Manag. Prod. Eng. Rev. 6(3), 70–76 (2015)Google Scholar
  10. 10.
    Pashkevich, A., Puławska, S.: Accessibility of transport service for people with restricted mobility: needs analysis for a special assistance service in Poland based on the German experience. Logistyka 4, 1453–1462 (2015)Google Scholar
  11. 11.
    Bühler, C., Heck, H., Sischka, D., Becker J.: BAIM–information for people with reduced mobility in the field of public transport. In: Miesenberger, K., Klaus, J., Zagler, W.L., Karshmer, A.I. (eds.) Computers Helping People with Special Needs. ICCHP 2006. LNCS, vol. 4061, pp. 322–328. Springer, Berlin (2006)Google Scholar
  12. 12.
    May, A., Parker, C.J., Taylor, N., Ross, T.: Evaluating a concept design of a crowd-sourced ‘mashup’ providing ease-of-access information for people with limited mobility. Transp. Res. Part C: Emerg. Technol. 49, 103–113 (2014)CrossRefGoogle Scholar
  13. 13.
    ISEMOA: D1.5 Final Publishable Report: Accessible and energy-efficient mobility for all! (2013).
  14. 14.
    Jankowska-Karpa, D.: Assessment of public space and public transport accessibility in cities, municipalities and regions across Europe. Logistyka 3, 1907–1913 (2015)Google Scholar
  15. 15.
    Ferrari, L., Berlingerio, M., Calabrese, F., Reades, J.: Improving the accessibility of urban transportation networks for people with disabilities. Transp. Res. Part C: Emerg. Technol. 45, 27–40 (2014)CrossRefGoogle Scholar
  16. 16.
    Shrestha, B.P., Millonig, A., Hounsell, N.B., McDonald, M.: Review of public transport needs of older people in European context. J. Popul. Ageing 10(4), 343–361 (2017)CrossRefGoogle Scholar
  17. 17.
    Hammon, L., Hippner, H.: Crowdsourcing. Bus. Inf. Syst. Eng. 3, 163–166 (2012)CrossRefGoogle Scholar
  18. 18.
    Mirri, S., Prandi, C., Salomoni, P., Callegati, F., Campi, A.: On combining crowdsourcing, sensing and open data for an accessible smart city. In: Proceedings of the 8th International Conference on Next Generation Mobile Apps, Services and Technologies (NGMAST 2014), pp. 294–299. IEEE, Oxford (2014)Google Scholar
  19. 19.
    Mobasheri, A., Deister, J., Dieterich, H.: Wheelmap: the wheelchair accessibility crowdsourcing platform. J. Open Geospatial Data Softw. Stand. 2(1), 1–7 (2017)CrossRefGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Cracow University of TechnologyKrakówPoland
  2. 2.Kraków Municipal Infrastructure and Transport BoardKrakówPoland

Personalised recommendations