Abstract
The retention of people who possess talent and are highly qualified is a major concern for contemporary organisations who are operating in a competitive environment (Neininger et al. J Vocat Behav 76:567–579, 2010). Remaining in a competitive environment entails special endeavours to retain talent for the long-standing strength of an organisation. The retention of skilled workers can be a vital edge or advantage for any organisation (Mullins Management and organisational behaviour, Prentice Hall, London, 2005; Ngozwana and Rugimbana Afr J Bus Manag 5:1524–1527, 2010; Armstrong 2015). Ultimately, retention of talent has an important part in maintaining the overall organisational performance . Most organisations realise the importance of embracing total rewards as the best strategy to retain key talent. Therefore, this chapter will focus on total rewards as a means for retention-related dispositions that will ensure valuable employees remain in the organisation. Exploring total rewards as psychosocial factors that influence talent’s choice to join, remain and leave an organisation has become crucial in the light of changes in organisations. The study employed semi-structured questionnaire using 262 participants to unearth the influence of total rewards on talent retention .
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Absar, M. M. N., Azim, M. T., Balasundaram, N., & Akhter, S. (2010). Impact of human resources practices on job satisfaction: Evidence from manufacturing firms in Bangladesh. Economic Sciences Series, 62(2), 31–42.
Akhtar, C. S., Aamir, A., Khurshid, M. A., Abro, M. M. Q., & Hussain, J. (2015). Total rewards and retention: Case study of higher education institutions in Pakistan. Procedia-Social and Behavioral Sciences, 210, 251–259.
Alumran, A., Hou, X., & Hurst, C. (2012). Validity and reliability of instruments designed to measure factors influencing the overuse of antibiotics. Journal of Infection and Public Health, 5, 221–232.
Armstrong, M., & Murlis, H. (2007). Reward management: A handbook of remuneration strategy and practice. (Revised 5th ed). London: Kogan Page Limited.
Armstrong, M. (2012). Armstrong’s handbook of reward management practice. London: Kogan Page.
Armstrong, M. (2015). Armstrong’s handbook of reward management practice, improving performance through rewards. London: Kogan Page.
Armstrong, M., & Stephens, T. (2006). A handbook of employee reward management and practice. United Kingdom: Kogan Page Ltd.
Babbie, E. (2007). Conducting qualitative field research. In The practice of social research (11th ed.). United State of America: Thomson Wadsworth.
Bayissa, W., & Zewdie, S. (2010). Academic staff reward system: A case of Jimma University. Ethiopian Journal of Education and Science, 6(1), 13–27.
Bernadin, H. J., & Russel, J. E. (2013). Human resource management: An experiential approach (International ed.). McGraw Hill: New York.
Bidisha, L. D., & Mukulesh, B. (2013). Employee retention: A review of literature. Journal of Business and Management, 14, 8–16.
Boshoff, A. B., Van Wyk, R., Hoole, C., & Owen, J. H. (2002). The prediction of intention to quit by means of biographic variables, work commitment, role strain and psychological climate. Management Dynamics, 11(4), 14–28.
Boswell, W. R., Cook, A. L., Horner, M. T., Payne, S. C., & Shaub, M. K. (2011). The relative influence of total rewards elements on attraction, motivation and retention. World at Work Journal, 20(1), 1–45.
Browell, S. (2003). Employee retention in a week. London: Hodder and Stoughton.
Brudan, A. (2010). Rediscovering performance management: systems, learning and integration. Measuring Business Excellence, 14(1), 109–123.
Cao, Z., Chen, J., & Song, Y. (2013). Does total rewards reduce the core employees’ turnover intentions? International Journal of Business and Management, 8(20), 62–75.
Cardy, R. L., & Lengnick-Hall, M. L. (2011). Will they stay or will they go? Exploring a customer-oriented approach to employee retention. Journal of Business and Psychology, 26, 213–217.
Chew, J., & Chan, C. C. A. (2008). Human resource practices, organisational commitment and intention to stay. International Journal of Manpower, 29(6), 503–522.
Chikumbi, C. N. L. (2011). An investigation of talent management and employee retention at the bank of Zambia. Unpublished doctoral dissertation, Nelson Mandela Metropolitan University.
Cohen, L., Manion, L., & Morrison, K. (2011). Research methods in education. London: Routledge.
Corporate Leadership Council. (2004). The effort dividend–driving employee performance and retention through engagement. Washington DC: Corporate Executive Board.
Creative Research System. (2009). Retrieved November 10, 2017 from http://www.surveysystem.com/contact.htm.
De Bruyn, M. (2014). Job satisfaction of staff member at two faculties of an academic instittution. Unpublished Masters Dissertation. University of Johannesburg.
Erasmus, B. J., Grobler, A., & Van Niekerk, M. (2015). Employee retention in a higher education institution: An organisational development perspective. Progressio: South African Journal for Open and Distance Learning Practice, 37(2), 33–63.
Field, A. (2009). Discovering statistics using SPSS. London: Sage.
Gakure, R. W., Kamau, A. W., & Waititu, A. G. (2013). Reward systems as determinant of talent management in Public Universities in Kenya. Journal of Humanities and Social Sciences, 18(2), 41–47.
Grobler, P. A., & De Bruyn, A. J. (2011). Flexible work practices (FWP)–an effective instrument in the retention of talent: A survey selected JSE-listed companies. South African Journal of Business Management, 42(4), 63–78.
Gross, S. E., & Friedman, H. M. (2004). Creating an effective total rewards strategy: Holistic approach better supports business success. Benefits Quarterly, 20(3), 7–12.
Haider, M., Aamir, A., Akhtar, S. S., Yusoff, R. B. M., Malik, O. M., Arif, A., et al. (2015). The impact of human resource practices on employee retention in Telecom Sector. International Journal of Economics and Financial Issues, 2(2), 63–69.
Harvey, D. (2009). Talent strategy is vital. Personnel Today, June 23, 13.
Hausknect, J. P., Rodda, J., & Howard, M. J. (2009). Targeted employee retention: Performance-based and job-related differences in reported reasons for staying. Human Resource Management, 48(2), 269–288.
HESA. (2011). A generation of growth: Proposal for a national programme to develop the next generation of academics for South African higher education. Pretoria: University of South Africa.
Higher Education South Africa (HESA). (2014). Strategic framework for universities South Africa, 2015 – 2019. Online. Available at http://www.universitiessa.ac.za/sites/www.universitiessa.ac.za/files/Strategic%20Framework%20for%20Universities%20South%20Africa,%202015-2019.pdf.
Heinen, J. S., & O’Neill, C. (2004). Managing talent to maximize performance. Employment Relations Today, 31(2), 67–82.
Holbeche, L. (2009). Aligning human resources and business strategy. London: Routledge.
Holland, P., Sheenan, C., & De Cieri, H. (2007). Attracting and retaining talent: Exploring human resources development trends in Australia. Human Resource Development International, 10(3), 247–262.
Hom, P. W., Roberson, L., & Ellis, A. D. (2008). Challenging conventional wisdom about who quits: Revelations from Corporate America. Journal of Applied Psychology, 93, 1–34.
Hong, E. N. C., Hao, L. Z., Kumar, R., Ramedran, C., & Kadiresan, V. (2012). An effectiveness of human resource management practices on employee retention in institute of higher learning: A regression analysis. International Journal of Business Research and Management, 3(2), 60–79.
Kantor, R., & Kao, T. (2004). Total rewards: Clarity from the confusion and chaos. World at Work Journal, 13(3), 7–15.
Khan, F., Yusoff, R. M., & Khan, A. (2014). Effect of human resource practices on job satisfaction in Pakistan. Sains Humanika, 1(1), 5.
Khan, W., & Mufti, E. O. (2012). Effect of compensation on motivating employees in public and private banks of Peshawar. Journal of Basic and Applied Scientific Research, 2(5), 4616–4623.
Kwenin, D. O., Muathe, S., & Nzulwa, R. (2013). The influence of employee rewards, human resource policies and job satisfaction on the retention of employees in Vodafone Ghana Limited. European Journal of Business and Management, 5(12), 13–20.
Lockwood, N. (2003). Work-life balance: Challenges and solutions. Society for Human Resource Management.
Makhuzeni, B., & Barkhuizen, N. E. (2015). The effect of a total rewards strategy on school teachers’ retention. South African Journal of Human Resource Management, 13(1), 1–10.
Makondo, L. (2014). Academics attraction and retention trends at a South African University. Journal of Sociology, 5(2), 169–177.
Maphanga, C. H. (2014). The relationship between manager support, work-life balance and talent retention in a South African utility organisation. Unpublished Master’s Dissertation. University of Pretoria. Pretoria.
Maree, K. (2017). First steps in research. Pretoria: Van Schaik Publishers.
Mehta, M., & Kurbetti, A. (2014). Study on employee retention and commitment. International Journal of Advance Research in Computer Science and Management Studies, 2(2), 154–164.
Mita, M., Aarti, K., & Ravneeta, D. (2014). Study on employee retention and commitment. International Journal of Advance Research in Computer Science and Management Studies, 2, 154–164.
Mubarak, R. Z., Wahab, Z., & Khan, N. R. (2012). Faculty retention in higher education institutions of Pakistan. Journal of Theories and Research in Education, 7(2), 65–78.
Mullins, L. J. (2005). Management and organisational behaviour (7th ed.). Prentice Hall: London.
Nazir, T., Khan, S. R., Shah, S. F. H., & Zaman, K. (2013). Impact of rewards and compensation on job satisfaction: Public and private universities of UK. Middle-East Journal of Scientific Research, 394–403.
Ndungu, D. N. (2017). The effects of rewards and recognition on employee performance in public educational institutions: A case of Kenyatta University, Kenya. Global Journal of Management and Business Research: Administration and Management, 17(1), 43–68.
Netswera, F., Rankhumise, E., & Mavundla, T. (2005). Employee retention factors for South African higher education institutions: A case study. South African Journal of Human Resource Management, 3(2), 36–40.
Neininger, A., Lehmann-Willenbrock, N., Kauffeld, S., & Henschel, A. (2010). Effects of team and organizational commitment–A longitudinal study. Journal of Vocational Behavior, 76(3), 567–579.
Ngobeni, E. K., & Bezuidenhout, A. (2011). Engaging employees for improved retention at a higher education institution in South Africa. African Journal of Business Management, 5(23), 9961–9970.
Ngozwana, K., & Rugimbana, R. (2010). Assessment of talent retention strategies: The case of a large South African company (CSA). African Journal of Business Management, 5(5), 1524–1527.
Nujjoo, A., & Meyer, I. (2012). The relative importance of different types of rewards for employee motivation and commitment in South Africa. South African Journal of Human Resource Management, 10(2), 1–10.
Okioga, C. K. (2012). The contribution of a developed Reward system on employee Retention; a case of Kisii Bottlers Limited: Kenya. European Journal of Business and Management, 16(4), 1–14.
Pallant, J. (2010). SPSS survival manual: A step-by-step guide to data analysis using the SPSS program (4th ed.). New York: McGraw Hill.
Phonsanam, S. T. (2010). Total compensation practices and their relationship to hospitality employee retention. Unpublished Master of Science Dissertation, University of Nevada, Las Vegas.
Pienaar, C., & Bester, C. (2006). Typical career dilemmas of academic employee during the early career phase within a changing South African higher education institution. South African Journal of Education, 26(4), 581–594.
Rasli, A. M., Norhalim, N., Kowang, T. O., & Qureshi, M. I. (2014). Applying managerial competencies to overcome business constraints from small technology-based firms in Malaysia. Journal of Management Info, 3(1), 99–121.
Ray, S., & Ray, I. A. (2011). Human resource management practices and its effect on employees’ job satisfaction: A study on selected small and medium sized iron and steel firms in India. Public Policy and Administration Research, 1(1), 22–31.
Reiche, S. (2007). The effect of international staffing practices on subsidiary staff retention in multinational corporations. The International Journal of Human Resource Management, 18(4), 523–536.
Robyn, A., & Du Preez, R. (2013). Intention to quit amongst Generation Y academics in higher education. South African Journal of Industrial Psychology, 39(1), 1–14.
Rumpel, S., & Medcof, J. W. (2006). Total rewards: Good fit for tech workers. Research Technology Management, 27–35.
Samuel, M. O., & Chipunza, C. (2009). Employee retention and turnover: Using motivational variables as a Panacea. African Journal of Business Management, 3(8), 410–415.
Scott, K. D., McMullen, T. D., Royal, M. (2012). Retention of key talent and the role of rewards. World at Work Journal, 21(4), 58–70.
Shields, J. (2007). Managing employee performance and reward concepts, practices, strategies. New York: Cambridge University Press.
Shikongo, J. N. (2011). Staff attraction and retention: A model for a Namibian State. M-Tech dissertation, Cape Peninsula University of Technology, Cape Town.
Snelgar, R. J., Renard, M., & Venter, D. (2013). An empirical study of the reward preferences of South African employees. SA Journal of Human Resource Management, 11(1), 1–14.
Soni, T. J. (2003). The relationship between the big five personality dimensions and job satisfaction in a petro-chemical organization. Unpublished Master’s dissertation, North-West University.
South African Board for People Practices. (2012). HR Survey 2012. 4th Update. Randburg: Knowres.
Suresh, L., & Krishnaraj, R. (2015). A study on the importance of employee retention in pharmaceutical sector in India. International Journal Pharmaceutical Science Review and Research, 32(1), 108–111.
Swanepoel, B. J., Erasmus, B. J., Schenk, H. W., & Tshilongamulenzhe, T. (2014). South African human resource management: theory and practice (4th ed.). Cape Town: Juta.
Taylor, L. J., Murphy, B., & Price, W. (2006). Goldratt’s thinking process applied to employee retention. Business Process Management Journal, 12(5), 646–670.
Terera, S. R., & Ngirande, H. (2014). The impact of rewards on job satisfaction and employee retention. Mediterranean Journal of Social Sciences, 5(1), 481–487.
Theron, M., Barkhuizen, N., & Du Plessis, Y. (2014). Managing the academic talent void: Investigating factors in academic turnover and retention in South Africa. Journal of Industrial Psychology, 40(1), 1–14.
Umamaheswari, S., & Krishnan, J. (2013). Work force retention: Role of work environment, organisation commitment, supervisor support and training and development in ceramic sanitary ware industries in India. Journal of Industrial Engineering and Management, 9(3), 612–633.
Verbeeten, F. H. (2008). Performance management practices in public sector organizations: Impact on performance. Accounting, Auditing and Accountability Journal, 21(3), 427–454.
Vroom, V. H. (1964). Work and motivation. San Francisco, CA: Jossey-Bass.
Wisnefski, M. (2008). Employee retention in the new millennium. Business Services, 16(3), 465–507.
World at Work. (2007). World at Work total rewards model: A framework for strategies to attract, motivate and retain employees. http://www.worldatwork.org/pub/total_rewards_brochure.pdf.
World at Work. (2015). Total rewards model a framework for strategies to attract, motivate and retain employees. http://www.worldatwork.org/waw/adimLink?id=28330.
Yamoah, E. E. (2013). Reward systems and teachers’ performance: Evidence from Ghana. Canadian Social Science, 9(5), 57.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer Nature Switzerland AG
About this chapter
Cite this chapter
Mabaso, C.M. (2018). Total Rewards as a Psychosocial Factor Influencing Talent Retention. In: Coetzee, M., Potgieter, I., Ferreira, N. (eds) Psychology of Retention. Springer, Cham. https://doi.org/10.1007/978-3-319-98920-4_20
Download citation
DOI: https://doi.org/10.1007/978-3-319-98920-4_20
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-98919-8
Online ISBN: 978-3-319-98920-4
eBook Packages: Behavioral Science and PsychologyBehavioral Science and Psychology (R0)