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International Conference on Business Process Management

BPM 2018: Business Process Management pp 445–461Cite as

Assessing the Quality of Search Process Models

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11080))

Abstract

Search processes are highly individual business processes reflecting the search behavior of users in search systems. The analysis of search processes is a promising instrument in order to improve customer journeys and experience. The quality of the analysis results depends on the underlying data, i.e., logs and the search process models. However, it is unclear what quality means with respect to search process logs and models. This paper defines search process models and revisits existing process model and log quality metrics. A metric for search process models is proposed that assesses their complexity and degree of common behavior. In order to compare metrics for search process models different logs and search processes are generated by using ontologies for user guidance during search process execution and for post processing of the logs. Based on an experiment with users in the tourism setting different logs and models are created and compared.

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Notes

  1. 1.

    https://jena.apache.org/index.html.

  2. 2.

    http://itsnat.sourceforge.net/php/spim/spi_manifesto_en.php.

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    https://fluxicon.com/blog/2012/05/say-hello-to-disco/.

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Acknowledgment

This work has been partly conducted within the CustPro project funded by the Vienna Business Agency.

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Authors and Affiliations

  1. ds:UniVie, Faculty of Computer Science, University of Vienna, Vienna, Austria

    Marian Lux & Stefanie Rinderle-Ma

  2. LuxActive KG, Vienna, Austria

    Marian Lux & Andrei Preda

Authors
  1. Marian Lux
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  2. Stefanie Rinderle-Ma
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  3. Andrei Preda
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Corresponding author

Correspondence to Marian Lux .

Editor information

Editors and Affiliations

  1. Hasso-Plattner-Institute, University of Potsdam, Potsdam, Germany

    Mathias Weske

  2. Free University of Bozen Bolzano, Bolzano, Italy

    Marco Montali

  3. Data61, CSIRO, Eveleigh, NSW, Australia

    Ingo Weber

  4. University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

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Lux, M., Rinderle-Ma, S., Preda, A. (2018). Assessing the Quality of Search Process Models. In: Weske, M., Montali, M., Weber, I., vom Brocke, J. (eds) Business Process Management. BPM 2018. Lecture Notes in Computer Science(), vol 11080. Springer, Cham. https://doi.org/10.1007/978-3-319-98648-7_26

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  • DOI: https://doi.org/10.1007/978-3-319-98648-7_26

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-98647-0

  • Online ISBN: 978-3-319-98648-7

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