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Findings from a Success Factor Analysis for SaaS Usage

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Advances in Intelligent Networking and Collaborative Systems (INCoS 2018)

Part of the book series: Lecture Notes on Data Engineering and Communications Technologies ((LNDECT,volume 23))

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Abstract

Research in the area of SaaS revealed that several different aspects are critical to the usage of such cloud services. The drawback is that usually all of the identified success factors seem to be equally important. Therefore, this paper provides insights from a survey on the ranking of 18 relevant success factors according to their perceived actual performance and priority among 274 individuals. The results show that the priority of several factors like the image of the adopter, a regulatory framework, observability, trialability, and energy efficiency are perceived as sub relevant. The three factors with the highest priority are security, trustfulness, and ease of use of the service.

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Authors and Affiliations

  1. University of Applied Sciences Upper Austria, Wehrgrabengasse 1-3, 4400, Steyr, Austria

    Dietmar Nedbal & Mark Stieninger

Authors
  1. Dietmar Nedbal
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  2. Mark Stieninger
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Corresponding author

Correspondence to Dietmar Nedbal .

Editor information

Editors and Affiliations

  1. Universitat Politècnica de Catalunya, Barcelona, Spain

    Fatos Xhafa

  2. Department of Information and Communication Engineering, Faculty of Information Engineering, Fukuoka Institute of Technology, Fukuoka-shi, Fukuoka-ken, Japan

    Leonard Barolli

  3. Faculty of Management, Comenius University in Bratislava, Bratislava, Slovakia

    Michal Greguš

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Nedbal, D., Stieninger, M. (2019). Findings from a Success Factor Analysis for SaaS Usage. In: Xhafa, F., Barolli, L., Greguš, M. (eds) Advances in Intelligent Networking and Collaborative Systems. INCoS 2018. Lecture Notes on Data Engineering and Communications Technologies, vol 23. Springer, Cham. https://doi.org/10.1007/978-3-319-98557-2_1

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