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Communicator

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Abstract

Over the last two decades, much work has been done for developing person-centred approaches in social and health services in order to deliver better treatment and care for older people. Communication is pivotal in person-centred care and services. Communication skills are necessary to understand the needs and wishes of the older people and their families and be able to decide for the best person-centred care. Competences of the communicator role are maintaining relationships and effective communication, empowerment and coaching.

Keywords

  • Communicator
  • Maintain relationships
  • Effective communication
  • Empowerment
  • Coaching

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Soares, C.C.C., Marques, A.M. (2019). Communicator. In: Dijkman, B., Mikkonen, I., Roodbol, P. (eds) Older People: Improving Health and Social Care. Springer, Cham. https://doi.org/10.1007/978-3-319-97610-5_8

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