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A Stakeholder Approach to Issues Management

Abstract

There will always be issues of varying seriousness in an organization’s environment, and behind every issue are stakeholders. Issues management revolves around handling challenging issues and relationships with an organization’s stakeholders. It is about methods and tools that can be used in mapping and handling challenging or controversial issues. A stakeholder approach to issues management is in this chapter seen as not only a pre-crisis exercise but also a post-crisis exercise. Throughout the continuum a stakeholder orientation ensures that organizations stay in sync with the dynamic issue stakeholders. Acquiring knowledge about issues and the stakeholder constellations around them allows organizations to devise strategies and action plans that are not merely organization-centric but also accommodative to stakeholder interests.

Keywords

  • Issues management
  • Issues management process
  • Stakeholder approach
  • Stakeholder engagement

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Fig. 3.1

Notes

  1. 1.

    https://cleanclothes.org/news/2012/03/29/killer-jeans-still-being-made (accessed 20.03.18).

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Ndlela, M.N. (2019). A Stakeholder Approach to Issues Management. In: Crisis Communication. Palgrave Pivot, Cham. https://doi.org/10.1007/978-3-319-97256-5_3

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