Abstract
User Experience (UX) is critical to the success of interactive media products. Successful product development depends on deeply understanding users in order to ensure product utility, usability, and desirability. By putting users at the center of the product development process, UX research establishes who the user is, the context they in which will use the product, and what they want from the product. UX research is also used to evaluate the user experience to confirm that users can interact with product features efficiently, effectively, and satisfactorily. Overall, UX research improves our understanding, informs design, and validates design decisions. This chapter describes several methods employed in UX research to define and evaluate the user experience of interactive media.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Anttonen, J., and V. Surakka. 2005. Emotions and Heart Rate While Sitting on a Chair. In Proceedings of CHI 2005 Conference, April 2–7, ACM, Portland, OR.
Blomberg, J., and M. Burrell. 2009. An Ethnographic Approach to Design. In Human-Computer Interaction: Development Process, ed. A. Sears and J. Jacko, 71–94. Boca Raton, FL: CRC Press.
Bojko, A. 2013. Eye Tracking the User Experience: A Practical Guide to Research. New York: Rosenfeld Media.
Borg, I., and P. Groenen. 1997. Multi-Trait-Multimethod by Multidimensional Scaling. SoftStat 97: 59–65.
Brooke, J. 1996. SUS: A “Quick and Dirty” Usability Scale. In Usability Evaluation in Industry, ed. P. Jordan, B. Thomas, and B. Weerdmeester, 189–194. London, UK: Taylor & Francis.
Cacioppo, J.T., R.E. Petty, M.E. Losch, and H.S. Kim. 1986. Electromyographic Activity Over Facial Muscle Regions Can Differentiate the Valence and Intensity of Affective Reactions. Journal of Personality and Social Psychology 50 (2): 260.
Courage, C., and K. Baxter. 2015. Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques. San Francisco, CA: Morgan Kaufmann.
Department of Health and Human Sciences. 2006. Research-Based Web Design & Usability Guidelines. http://www.usability.gov/guidelines/. Accessed March 14, 2018.
Dumas, J.S., and M.C. Salzman. 2006. Usability Assessment Methods. Reviews of Human Factors and Ergonomics 2 (1): 109–140.
Ekman, P., and W. Friesen. 1978. The Facial Action Coding System (FACS): A Technique for the Measurement of Facial Action. Palo Alto, CA: Consulting Psychologists Press.
Hart, S.G., and L.E. Staveland. 1988. Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research. In Human Mental Workload, ed. P.A. Hancock and N. Meshkati, 139–183. Amsterdam: Elsevier.
Hassenzahl, M., and N. Sandweg. 2004. From Mental Effort to Perceived Usability: Transforming Experiences Into Summary Assessments. In CHI’04 Extended Abstracts on Human Factors in Computing Systems, 1283–1286, April, ACM, New York.
Hjortsjö, C.H. 1969. Man’s Face and Mimic Language. Lund, Sweden: Studentlitteratur.
Holtzblatt, K., and H. Beyer. 2016. Contextual Design: Design for Life, 2nd ed. Cambridge, MA: Morgan Kaufmann.
Kruskal, J.B., and M. Wish. 1978. Multidimensional Scaling, vol. 11. Beverly Hills and London: Sage.
Kula, I., R. Atkinson, R. Branaghan, and R.D. Roscoe. 2017. Assessing User Experience via Biometric Sensor Affect Detection. In End-User Considerations in Educational Technology Design, ed. R.D. Roscoe, S.D. Craig, and I. Douglas, 123–139. Hershey, PA: IGI Global.
Lewis, J.R. 1995. IBM Computer Usability Satisfaction Questionnaires: Psychometric Evaluation and Instructions for Use. International Journal of Human-Computer Interaction 7 (1): 57–78.
Lewis, J.R. 2012. Usability Testing. In Handbook of Human Factors and Ergonomics, 4th ed., 1267–1312. New York: Wiley.
Mandryk, R.L., K.M. Inkpen, and T.W. Calvert. 2006. Using Psychophysiological Techniques to Measure User Experience with Entertainment Technologies. Behaviour & Information Technology 25 (2): 141–158.
Nielsen, J. 1994. Heuristic Evaluation. In Usability Inspection Methods, ed. J. Nielsen and R.L. Mack, 25–62. New York: Wiley.
Norman, D., and S.W. Draper (eds.). 1986. User Centered System Design: New Perspectives on Human-Computer Interaction. Mahwah, NJ: Lawrence Erlbaum Associates.
Norman, D.A., and R. Verganti. 2014. Incremental and Radical Innovation: Design Research vs. Technology and Meaning Change. Design Issues 30 (1): 78–96.
Paul, C.L. 2008. A Modified Delphi Approach to a New Card Sorting Methodology. Journal of Usability Studies 4 (1): 7–30.
Pérez-Montoro, M., and Ll Codina. 2017. Navigation Design and SEO for Content-Intensive Websites: A Guide for an Efficient Digital Communication. Oxford: Elsevier (Chandos).
Potter, R.F., and P. Bolls. 2011. Psychophysiological Measurement and Meaning: Cognitive and Emotional Processing of Media. New York and London: Routledge.
Potter, R.F., and J.R. Keene. 2012. The Effect of Sports Fan Identification on the Cognitive Processing of Sports News. International Journal of Sport Communication 5 (3): 348–367.
Righi, C., J. James, M. Beasley, D.L. Day, J.E. Fox, J. Gieber, C. Howe, and L. Ruby. 2013. Card Sort Analysis Best Practices. Journal of Usability Studies 8 (3): 69–89.
Sanders, E.B.-N. 2002. From User-Centered to Participatory Design Approaches. In Design and the Social Sciences: Making Connections, ed. J. Frascara, 1–8. London: Taylor and Francis.
Soranzo, A., and D. Cooksey. 2015. Testing Taxonomies: Beyond Card Sorting. Bulletin of the Association for Information Science and Technology 41 (5): 34–39.
Spencer, D. 2009. Card Sorting: Designing Usable Categories. Brooklyn, NY: Rosenfeld Media.
Tullis, T., and B. Albert. 2013. Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Waltham, MA: Morgan Kaufmann.
Tullis, T., and L.E. Wood. 2004. How Many Users Are Enough for a Card-Sorting Study? In Proceedings of the Usability Professionals Association Conference, June 7–11, Minneapolis, MN.
User Experience Basics. n.d. Retrieved from https://www.usability.gov/what-and-why/user-experience.html. Accessed April 3, 2018.
Vicente, K.J., D.C. Thornton, and N. Moray. 1987. Spectral Analysis of Sinus Arrhythmia: A Measure of Mental Effort. Human Factors 29 (2): 171–182.
Ward, R.D., and P.H. Marsden. 2003. Physiological Responses to Different WEB Page Designs. International Journal of Human-Computer Studies 59 (1–2): 199–212.
Wilson, C. (ed.). 2009. User Experience Re-Mastered: Your Guide to Getting the Right Design. Burlington, MA: Morgan Kaufmann.
Wilson, G.M., and M.A. Sasse. 2000. Do Users Always Know What’s Good for Them? Utilising Physiological Responses to Assess Media Quality. In People and Computers XIV—Usability or Else!, 327–339. London: Springer.
Wise, K., P. Bolls, J. Myers, and M. Sternadori. 2009. When Words Collide Online: How Writing Style and Video Intensity Affect Cognitive Processing of Online News. Journal of Broadcasting & Electronic Media 53 (4): 532–546.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 The Author(s)
About this chapter
Cite this chapter
Millet, B. (2018). UX Research Methods for Designing Interactive Media. In: Pérez-Montoro, M. (eds) Interaction in Digital News Media. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-96253-5_5
Download citation
DOI: https://doi.org/10.1007/978-3-319-96253-5_5
Published:
Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-319-96252-8
Online ISBN: 978-3-319-96253-5
eBook Packages: Literature, Cultural and Media StudiesLiterature, Cultural and Media Studies (R0)