Exploring New Usages of Journey Maps: Introducing the Pedagogical and the Project Planning Journey Maps
Journey maps are graphical and textual representations that intend to outline an experience over time with a product, a system or a service (Kalbach 2016). In this article, we first describe how this visualization tool is used in interaction design. Secondly, through two case studies, we describe two innovative ways of using this tool. In the first case study, we present the pedagogical journey map, a journey mapping approach meant to be used by teachers as a collaborative design tool to support the creation of pedagogical activities. In the second case study, we introduce the project planning journey map, used as both a prospective and retrospective project planning tool to help student designers plan and reflect on their design process. This paper is meant to support the use of the journey map as a prospective design method by academics and practitioners (from fields such as interaction design, user experience design, prospective ergonomics, education, and engineering) addressing issues related to the design of innovative products and services.
KeywordsJourney map Visualization Design method Innovation User experience
We want to thank the PRÉMATT team:
Researchers. Luc Trouche, Mohammad Alturkmani, Sylvie Coppé, Veronica Gitirana, Catherine Loisy, Takeshi Miyakawa, Georgios Psycharis, Marina Rafalskaia.
Student researchers. Katiane Rocha, Chongyang Wang et Luxizi Zhang.
Teachers. Claire Piolti-Lamorthe, Sophie Roubin, Yasmina Ben Ahmed, Myriem Aloulen, Véronique Berger, Olivier Bert, Anne-Sophie Cherpin, Cynthia Galou, Alexandra Goilard, Jean-Luc Martinez, Nadine Montes, Denis Roche, Caroline Roudot, Moran Vitry.
We also want to thank students from Maitrise en design d’interaction 2016–2017 at Université Laval, Québec enrolled in DES-6016 Projet d’intervention, for their participation in this research.
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