Abstract
This study arises from the need to improve the goals or objectives set for the supply chain management department of a multinational company in the electric sector given the successive poor results achieved in service rates, and also from the need to merge two different management models: the traditional company model and the multinational company model. To fulfill this objective, a simulation model was built by the system dynamics method and using the Vensim® simulation software. After simulating the different processes that encompass the activity of the supply chain under study, the obtained results were analyzed and different scenarios were simulated according to the proposed objectives. Then whether these objectives were actually fulfilled was verified, the best economic results were selected and possible future lines of action were set out.
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Martín, A.I., Bru, J.M., Campuzano-Bolarín, F. (2019). Analysis of the Customer Service Rate and Reliability of Suppliers in a Production and Assembly Multinational Company. In: Ortiz, Á., Andrés Romano, C., Poler, R., García-Sabater, JP. (eds) Engineering Digital Transformation. Lecture Notes in Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-96005-0_21
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DOI: https://doi.org/10.1007/978-3-319-96005-0_21
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